hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners ...

hp 

scanjet 

2400, 3670, 

3690, 3970 

digital flatbed 

scanners 

user‘s manual

hp scanjet 2400, 3670, 3690, and 3970 

digital flatbed scanners 

user’s manual

copyright information 

© Copyright Hewlett-Packard Company 2003 

All rights reserved. Reproduction, adaptation, or translation without prior written 

permission is prohibited, except as allowed under copyright laws. 

This product incorporates Adobe’s PDF technology, which contains an implementation of 

Lempel-Ziv-Welch (LZW) data compression licensed under U.S. Patent 4,558,302. 

trademark credits 

Adobe and the Acrobat logo are registered trademarks or trademarks of Adobe 

Systems Incorporated in the United States and other countries and regions. 

Energy Star is a U.S. registered service mark of the United States Environmental Protection 

Agency. 

Microsoft and Windows are registered trademarks of Microsoft Corporation. 

All other product names mentioned herein may be trademarks of their respective 

companies. 

document warranty 

The information contained in this document is subject to change without notice. 

Hewlett-Packard makes no warranty of any kind with respect to this information. 

HEWLETT-PACKARD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF 

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or 

other damage alleged in connection with the furnishing or use of this information. 

The TWAIN Toolkit is distributed as is. The developers and distributors of the TWAIN 

Toolkit expressly disclaim all implied, express or statutory warranties including, without 

limitation, the implied warranties of merchantability, noninfringement of third party rights 

and fitness for a particular purpose. Neither the developers nor the distributors shall be 

liable for damages, whether direct, indirect, special, incidental, or consequential, as a 

result of the reproduction, modification, distribution, or other use of the TWAIN Toolkit. 

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL 

COMPUTER SOFTWARE: Use, duplication, or disclosure by the Government is subject to 

restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at 

DFARS 52.227-7013. 

Material scanned by this product may be protected by governmental laws and other 

regulations, such as copyright laws. The customer is solely responsible for complying with 

all such laws and regulations. 

product restricted material 

This HP product contains the following materials that might require special handling at 

end-of-life: 

mercury in the scanner fluorescent lamp and transparent materials adapter (< 5 mg) 

lead in solder 

For recycling information, contact www.hp.com/go/recycle, your local authorities, or the 

Electronic Industries Alliance at www.eiae.org. 

For information about HP’s environmental stewardship program, see environmental 

stewardship program on page 18. For product warranty information see hewlett-packard 

limited warranty statement on page 17.

contents 

where do I find…? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 

where do I find information about…? . . . . . . . . . . . . . . . . . . . 1 

where do I find documentation? . . . . . . . . . . . . . . . . . . . . . . . 2 

how to use the scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 

front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 

transparent materials adapter (TMA) overview . . . . . . . . . . . . . 3 

scanning overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 

scanning with high resolutions . . . . . . . . . . . . . . . . . . . . . . . . 4 

scan pictures and documents . . . . . . . . . . . . . . . . . . . . . . . . . 5 

print copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 

share a scanned item with friends and family using 

HP Instant Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 

create a photo show and save it on CD . . . . . . . . . . . . . . . . . . 7 

change settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 

select picture or document . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 

care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 

scanner installation or setup problems . . . . . . . . . . . . . . . . . . . 9 

scanner initialization problems . . . . . . . . . . . . . . . . . . . . . . . 10 

frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . 11 

troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 

scan from the transparent materials adapter (TMA) . . . . . . . . 13 

scan slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

scan negatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 

warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 

hewlett-packard limited warranty statement. . . . . . . . . . . . . . . 17 

regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 

environmental stewardship program . . . . . . . . . . . . . . . . . . . 18 

product support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 

accessibility website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 

hp scanjet website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 

support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 

upgraded warranty options . . . . . . . . . . . . . . . . . . . . . . . . . 24 

appendix a – product specifications and options . . . . . . . . . . 25 

scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

transparent materials adapter (TMA) specifications . . . . . . . . . 26 

environmental specifications for the scanner and TMA . . . . . . . 26 

iii

1 

1 

where do I find…? 

This manual describes the operation of HP Scanjet 2400, 3670, 3690, and 

3970 scanners for a computer using a Microsoft® Windows® operating system. 

You can find information about using the scanner with Apple® Macintosh® 

systems in the following locations: 

Setup Poster 

scanner installation or setup problems on page 9 

HP Photo & Imaging software help 

where do I find information about…? 

Use the following table to locate the information you need about using the 

scanner, transparent materials adapter (TMA), software, troubleshooting, and 

more. 

Subject Location 

Installation 

Overview of the 

scanner 

Using the scanner 

Troubleshooting 

Uninstalling software 

Setup Poster 

HP Photo & Imaging Software Help, see HP Scanjet 

Scanner Help, then Install the Scanner 

This manual, see front panel overview on page 3 

(also in the HP Scanjet Scanner Help) 


Scanner Help, then Product Introduction 

This manual, see how to use the scanner on page 3 

and scan from the transparent materials adapter 

(TMA) on page 13 

HP Photo & Imaging Software Help, see How to 

Use the Software 

This manual, see scanner installation or setup 

problems on page 9, scanner initialization 

problems on page 10, and frequently asked 

questions on page 11 


Scanner Help, then Troubleshooting 

HP Photo & Imaging Software Help, see 

Troubleshooting 


Scanner Help, then Troubleshooting, then Uninstall 

the Software

where do I find documentation? 

user’s manual 

Subject Location 

Maintenance and 

warranty 

Product registration, 

updates, newsletters 

Support details, 

phone numbers, 

e-mail 

where do I find…? 

This manual, see care and maintenance on page 9 

This manual, see warranty on page 17 

This manual, see upgraded warranty options on 

page 24 (also in HP Scanjet Scanner Help) 

www.scanjet.hp.com 

This manual, see product support on page 20 (also 

in the HP Scanjet Scanner Help) 

www.hp.com/support 

Use the following table to locate documentation that is provided with your 

scanner. 

Document Location 

Setup Poster Inside your scanner box, a single fold-out page that 

provides installation and setup instructions. 

User’s Manual The User's Manual is available in PDF format from a 

Help menu in the scanning software and on the 

HP Photo & Imaging software CD. 

You may also have received a printed manual. 

HP Photo & Imaging 

Software Help 

HP Scanjet 2400, 

3670, 3690, and 

3970 Scanner Help 

(also referred to as 

HP Scanjet Scanner 

Help) 

Documentation for 

additional software 

View the electronic help, which contains information 

about using the software and scanner, in one of these 

ways: 

From the Start menu, point to Programs or All 

Programs, point to Hewlett-Packard, point to the 

name of your scanner or to Scanners, and click 

HP Photo & Imaging Software Help. 

Start HP Director, select your scanner, then click 

Help. 

In the HP Photo & Imaging software, click Help, then 

click HP Photo & Imaging Help. 

Open HP Photo & Imaging Help (see above), then click 

HP Scanjet 2400, 3670, 3690, and 3970 Scanner 

Help. 

See the documentation for additional software that 

came with your scanner. 

2

3 

2 

front panel overview 

how to use the scanner 

This section presents an overview of the scanner front panel and the transparent 

materials adapter (TMA), and also contains information about how to use and 

care for the scanner. 

Feature Description 

SCAN button Scans the picture or document so you can 

preview or change the scanned image. 

COPY button Scans the item and sends it to the default printer 

to make copies. 

HP INSTANT SHARE button 

(HP Scanjet 3670, 3690, 

and 3970 scanners only) 

MEMORIES DISC CREATOR 

button (HP Scanjet 3970 

scanner only) 

Scans the item and allows you to send it in e-mail, 

create an album on the HP Photo website, or 

order high-quality prints. (Not all services are 

available in all locations.) 

Scans the item to the Memories Disc Creator 

software, where you can create a photo show on 

a CD, along with background music and titles. 

transparent materials adapter (TMA) overview 

The TMA scans slides or negatives to the HP Scanning software, where you can 

preview or change the scanned image. 

Scanner model Transparent materials adapter 

HP Scanjet 2400 scanner None 

HP Scanjet 3670 scanner Scans one 35 mm slide or two frames from a 

35 mm negative strip 

HP Scanjet 3690 scanner 

HP Scanjet 3970 scanner

scanning overview 



You can start scanning in one of three ways: 

from the front panel buttons 

from the HP Director 

from other applications 

Note: The HP Scanning software can prompt you to scan additional items. 

This allows you to scan multiple items and send them to the final destination 

all at one time. 

For Macintosh users, see where do I find…? on page 1 for information about 

scanning procedures. 

scan from the front panel buttons 

The front panel buttons on the scanner provide shortcuts to often-used scanning 

functions, such as scanning documents and pictures. Descriptions for using all the 

front panel buttons are located in this chapter of the manual and the next 

chapter. 

scan from the hp director 

Double-click the HP Director icon ( ) on the desktop to start the HP Photo & 

Imaging software. The HP Director window appears. From this window you can 

scan, view, or print images, get help, and more. 

If the HP Director icon is not on the desktop, on the Start menu, point to Programs 

or All Programs, point to Hewlett-Packard, point to the name of your scanner or 

to Scanners, and then click HP Photo & Imaging Director. 

scan from other applications 

You can bring an image directly into an open file in one of your applications if 

the application is TWAIN-compliant. Generally, the application is compliant if it 

has an option such as Acquire, Scan, or Import New Object. If you are unsure 

whether the application is compliant or what the option is, see the 

documentation for that application. 

scanning with high resolutions 

An important consideration when scanning images is what resolution to use. 

Should you scan at the highest possible resolution available? Should you always 

scan at the same resolution as your printer? The answers to these questions 

depend on a variety of factors, including what type of computer you have and 

how you will use the scanned image. 

Note: High resolution is usually only necessary when attempting to increase 

the size of very small images (for instance, scanning a stamp-sized image, 

or scanning 35 mm negatives or color slides and enlarging them to A4 

size). In most cases, optimal scanning can be achieved by adjusting the 

resolution of the scan to a resolution appropriate for the intended use of the 

image. 

4

chapter 2 

5 

Scanning at a resolution higher than necessary only increases your file size, 

slows down printing, and in some cases makes the image impossible to print on 

a particular printer. 

For more information, open HP Director, select your scanner in the Select Device 

list, click Help, and in the HP Photo & Imaging software help, see the hp scanjet 

scanner help section. 

scan pictures and documents 

Use the SCAN button ( ) to scan pictures and documents. 

1 

Note: You can also use the SCAN button to scan slides or negatives from 

the TMA. For more information, see scan from the transparent materials 

adapter (TMA) on page 13. 

Place the original face down on the scanner glass as indicated by the 

reference marks on the scanner, and close the lid. 

2 Press the SCAN button ( ). 

3 In the dialog box that appears, select: 

– Picture if you are scanning a printed photograph, graphic, slide, or 

negatives. 

– Document if you are scanning text, both text and graphics, or any text 

that you want to edit later. (For more information on scanning 

documents or text, see how do I resolve issues with scanning 

documents or text? on page 12.) 

4 Select a destination. 

5 Click Scan. 

6 If you are prompted to select what you are scanning, select Original from 

Glass, then click Scan. 

7 In the preview that appears, select the final scan area (the area inside the 

dotted lines) in the preview image. 

8 Make adjustments to the preview image if needed. 

9 Click Accept. 

10 A dialog box appears, asking if you want to scan another image. If you 

have more originals to scan, click Yes. 

– Place another original on the glass and close the lid. In the preview 

window, click New Scan, make adjustments, and then click Accept. 

OR 

– Select another image within the preview window, make adjustments, 

and then click Accept. 

11 When you have finished scanning your items, click No when you receive 

the prompt for another scan. 

The final scan area is scanned and appears in the specified destination in 

Step 4. 

hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners

print copies 



Use the COPY button ( 

to make copies. 

) to scan an original and send it directly to a printer 

1 Place the original face down on the scanner glass as indicated by the 


2 Press the COPY button ( ) on the scanner. 

3 

A message appears that shows the copy progress. 

If you want to increase the number of copies, lighten or darken the copies, 

reduce or enlarge them, or change printer settings, click Cancel in the 

Copy in Progress dialog box. You can then make changes to settings in the 

HP Copying software. 

You can also make copies from the HP Copying software in HP Director. For 

more information, see the HP Photo & Imaging software help. 

share a scanned item with friends and family using 

HP Instant Share 

Use the HP INSTANT SHARE button ( ) on the front panel of your HP Scanjet 

3670, 3690, or 3970 scanner to share your scanned items. Share items by 

sending them in e-mail without having to attach multiple photos, creating an 

album on the HP Photo website, or by ordering high-quality prints. (Not all 

services are available in all locations.) 

If you have an HP Scanjet 2400 scanner, you can access HP Instant Share using 

the software. For more information, see the HP Photo & Imaging software help. 

Note: Macintosh users, for information about how the HP Instant Share 

button on your HP Scanjet scanner works, see the HP Photo & Imaging 

software help, and see the help section for your scanner. 

You must have an Internet connection to use HP Instant Share. 

1 Place your original face down on the scanner glass as indicated by the 


2 Press the HP INSTANT SHARE button ( ). 



A preview image of the scanned original appears. 

4 Select the final scan area (the area inside the dotted lines) in the preview 

image. 

5 Make adjustments to the preview image if needed. For more information, 

see the HP Photo & Imaging software help. 


6

chapter 2 

7 





OR 



8 Follow the instructions on the screen to share your scanned item. 

Note: You can also use the HP INSTANT SHARE button to scan slides or 

negatives from the TMA. For more information, see scan from the 

transparent materials adapter (TMA) on page 13. 

create a photo show and save it on CD 

Use the MEMORIES DISC CREATOR button ( ) on the front panel of your 

HP Scanjet 3970 scanner to create personalized photo shows with music and 

titles. Then you can watch the photo show on your television using a compatible 

digital versatile disc (DVD) or video compact disc (VCD) player. You can also 

make photo reprints from the CD. (You must have an Intel® Pentium II processor 

or above, 700MB of free disk space, a read/write CD-ROM drive and writable 

CDs to use Memories Disc Creator.) 

If you have an HP Scanjet 2400, 3670, or 3690 scanner, you can create a 

memories disc using the software. For more information, see the HP Photo & 

Imaging software help. 

1 Place the original face down on the scanner glass as indicated by the 


2 Press the MEMORIES DISC CREATOR button ( ) on the scanner. 



A preview image of the scanned original appears. 

4 Select the final scan area (the area inside the dotted lines) in the preview 

image. 

5 Make adjustments to the preview image if needed. 






OR 



8 Follow the instructions on the screen. 

Note: You can also use the MEMORIES DISC CREATOR button to scan slides 

or negatives from the TMA. For more information, see scan from the 

transparent materials adapter (TMA) on page 13. 


change settings 



You can customize some features of the HP Scanjet scanner, including the front 

panel button settings, previewing of images, and other preferences. If you have 

an HP Scanjet 3970 scanner, you can choose whether scanning takes place 

immediately or waits for the warm-up cycle to complete. 

change settings from the hp director 

When you use the scanner buttons or the HP Director, the scanner uses settings 

optimized for the scanned original type, such as a photograph. The Settings 

menu in the HP Director provides a means of changing all scanning settings. It 

includes button settings, scanning preferences, and other settings that you can 

change. To change settings start the HP Director, and click Settings. 

turn preview image on or off 

You can change whether a preview image appears or does not appear. For more 

information, see the HP Photo & Imaging software help. 

enable instant scanning 

If you have an HP Scanjet 3970 scanner, use the instant scanning feature to set 

the scanner to begin scanning immediately, without waiting for the lamp to warm 

up. 

1 Open the HP Director, click Settings, and click Scan Preferences. 

2 Click the Quality vs. Speed tab. 

– To eliminate the lamp warm-up time and enable instant scanning, select 

the Instant Lamp Warm-up check box. 

– To reduce power consumption, clear the Instant Lamp Warm-up check 

box. 

select picture or document 

When the software prompts you for an original type, you have two choices: 

Picture or Document. The scanner optimizes settings based on your choice. Use 

the following guidelines to determine the best original type for your needs. 

If your original consists of Select this original type 

A printed photograph, graphic, slide, or negatives, 

or objects, such as framed photos, artwork, or fabric 

Note: Avoid placing items with sharp edges in 

the scanner. Doing so can damage the scanner. 

Before placing an item on the scanner glass, 

make sure the item is free of wet glue, correction 

fluid, or other substances that can be 

transferred to the glass. 

Text, both text and graphics, or any text that you 

want to edit later 

Picture 

Document 

To change the original types, see change settings on page 8. 

8

chapter 2 

care and maintenance 

9 

Occasional cleaning of your scanner helps ensure optimal performance. The 

amount of care necessary depends upon several factors, including the amount 

of use and the environment. You should perform routine cleaning as necessary. 

Routine cleaning should include cleaning the scanner glass and the TMA. 

clean the scanner glass 

1 Disconnect the power cable from the scanner. 

2 Open the scanner lid. 

3 Clean the glass using a soft, lint-free cloth sprayed with a mild glass 

cleaner. 

Caution! Use only glass cleaner. Avoid abrasives, acetone, 

benzene, and carbon tetrachloride, all of which can damage the 

scanner glass. Avoid isopropyl alcohol because it can leave 

streaks on the glass. 

Do not spray the glass cleaner directly on the glass. If too much 

glass cleaner is applied, the cleaner could run to the edges and 

damage the scanner. 

4 Dry the scanner glass using a dry, soft, lint-free cloth. 

5 When finished, reconnect the power cable to the scanner. 

For instructions on cleaning the underside of the scanner glass, go to 

www.hp.com/support, select your country or region, navigate to the support 

page for your scanner, then click the link to view information about cleaning the 

underside of the glass. 

clean the TMA 

If you have an HP Scanjet 3670, 3690, or 3970 scanner, clean the TMA using 

a dry, soft, lint-free cloth. If necessary, lightly spray the cloth with glass cleaner 

and wipe the TMA. 

scanner installation or setup problems 

check your computer 

Ensure that your computer meets the minimum system requirements that are 

listed on the scanner box. 

If you do not have enough hard-disk space, remove unnecessary files or 

install the software on a different disk drive. 

use a valid folder 

On a Microsoft Windows computer, if you receive a message, such as 

“Destination Directory Is Invalid” or “Program Folder Is Invalid,” during 

installation, you may not have read/write permissions to that folder. 



check the cables 

Cable type Action 

Power 

cable 

USB cable 


Note: On a Macintosh computer, use the Apple System Profiler to ensure 

that the scanner is connected to the computer correctly. 

scanner initialization problems 

Ensure that the power cable is securely connected between the 

scanner and a live electrical outlet or surge protector. 

If the power cable is connected to a surge protector, ensure that 

the surge protector is plugged into an outlet and turned on. 

Disconnect the power cable from the scanner and turn off the 

computer. After 30 seconds, reconnect the power cable to the 

scanner and then turn on the computer, in that order. 

Make sure you use the USB cable that was included with the 

scanner. Another USB cable might not be compatible with the 

scanner. 

Ensure that the USB cable is securely connected between the 

scanner and the computer. 

For additional USB troubleshooting information, see www.hp.com/ 

support, select your country/region, and then use the search tool 

to find USB troubleshooting topics. 

reset the scanner 

If you receive an error message similar to “Scanner initialization failed” or 

“Scanner not found” when trying to use the scanner: 

1 Close the error message dialog box and close the application that was 

open when you received the error message. 

2 Disconnect the USB cable from the scanner and then reconnect it. (Try to 

do a scan to see if the scanner is working now. If not, proceed with the 

next step.) 

3 Shut down your computer and turn it off. 

4 Unplug the scanner from the power source. 

5 Disconnect the USB cable from the scanner and the computer. 

6 Reconnect the power cable to an electrical outlet or surge protector. 

7 Check the USB cable for any visible, external damage. 

8 Firmly reconnect the USB cable directly to the scanner. Remove any USB 

hub, if present. 

9 Firmly reconnect the USB cable to the computer using another USB port, if 

possible. The cable must be inserted completely into the computer’s USB 

port. 

Note: It is important that the scanner and computer be turned off for at least 

60 seconds before being restarted. 

10 Restart the computer. 

10

chapter 2 

11 

run the repair utility 

If the scanner still fails to initialize, run the Repair utility (Windows computers 

only). For more information, open HP Director, select your scanner in the Select 

Device list, and click Help. Then in the HP Photo & Imaging software help, open 

the hp scanjet scanner help section, open the troubleshooting section and see 

scanner has stopped working properly. 

frequently asked questions 

how do I test my scanner hardware if I think there may be a problem? 

1 Disconnect the USB cable and power cable from the scanner. 

2 Ensure that the scanner power cable is still connected to the power source. 

3 Press SCAN ( ) and COPY ( ) on the scanner at the same time while 

4 

reconnecting the power cable to the scanner. 

The carriage in the scanner should move forward and backward, and the 

lamp should turn on. 

To end the test, disconnect the power cable. 

If the scanner lamp does not turn on or the carriage does not move, a problem 

exists with the scanner hardware. See product support on page 20. 

how do I turn off the lamp? 

The scanner lamp should time out and turn off automatically after a period of 

inactivity (about 14 minutes). If it does not turn off automatically, do the 

following: 

1 From the HP Director, click Settings, and click Scan Preferences. 

2 From the Quality vs. Speed tab, turn off Extend lamp timeout to turn the 

scanner lamp off after 14 minutes of inactivity. If this option is on, the 

scanner lamp turns off after 1 hour of inactivity. 

If the scanner lamp problems continue, see product support on page 20. 

how do I turn off the scanner? 

Normally you do not need to turn off the scanner because after a period of 

inactivity (about 14 minutes), the scanner reduces to a low-power mode. 

If you need to turn off the scanner completely, disconnect it from the power source 

(electrical outlet or surge protector). 



how do I resolve issues with scanning documents or text? 

troubleshooting 


The scanner uses Optical Character Recognition (OCR) to convert text on a page 

to text that you can edit on your computer. 

If you scan text but cannot edit it, make sure you make the following 

selections during scanning: 

– What are you scanning?: Select Document. 

– Scan for editable text?: Select Yes. 

Scanned text may not appear on your computer exactly as it appeared on 

the page. For example, some characters may be incorrect or missing. As 

you edit the text, verify the scanned text and make corrections as 

necessary. 

To change text scanning options, from the HP Director, click Settings, and 

click Scan Document Settings. 

Note: OCR is installed automatically when you install the scanning software 

during scanner setup. 

To solve other problems with the scanner, open HP Director and click Help. Then 

in the HP Photo & Imaging software help, open the hp scanjet scanner help 

section and see the troubleshooting section. 

To solve problems with the scanner software, see the HP Photo & Imaging 

software help. 

12

scan slides 

13 

3 

scan from the transparent materials 

adapter (TMA) 

If you have an HP Scanjet 3670, 3690, and 3970 scanner, you can use the 

transparent materials adapter (TMA) to scan 35 mm slides or negatives. 

Note: To scan large transparent items, such as a presentation transparency, 

place the item on the scanner glass under a piece of white paper and scan 

as usual. 

To scan 35 mm slides, use the slide holder that is part of the built-in TMA. 


2 Remove the negative strip holder, if present, from the slide holder. 

remove the negative strip holder 

3 Place one slide into the slide holder. Insert the slide with the top up and 

with the front of the slide facing you. 

insert the slide 

4 Close the scanner lid. 

Note: Do not click SCAN until the slide is loaded and the lid is closed. 


6 

A dialog box appears asking what you are scanning. 

Select Picture. 

7 Click Scan. 

8 Select Slides from a Transparent Materials Adapter (TMA).


scan from the transparent materials adapter (TMA) 

9 Click Scan. 

The scanner performs a preview scan, and the preview image appears. 

10 Select a final scan area within the slide. Click and drag a border around 

the area you want for a final scan (final scan area). 

Final scan area 

select a final scan area 

11 Make any adjustments you want to the preview image. When the image 

adjustments are complete, click Accept. 

12 A dialog box appears asking if there are more originals to scan. If you 

have more slides to scan: 

a. Click Yes. 

b. Place a new slide in the TMA and close the lid. 

c. In the preview window, click New Scan, make adjustments, and then 

click Accept. 



The images appear in the HP Photo & Imaging Gallery or other selected 

destination. 

14 When finished, remove the slide. Place the negative strip holder back into 

the scanner lid. 

Note: You can scan a slide in other ways. For example, in HP Director, click 

Scan Picture. Or, if you know you’ll be sharing an item using HP Instant 

Share or creating a memories disc using Memories Disc Creator, use one of 

these front panel buttons if included on your scanner. 

14

chapter 3 

scan negatives 

15 

To scan 35 mm negatives use the negative strip holder that is part of the built-in 

TMA. 


2 Slide a negative strip into the negative strip holder so that the shiny side 

faces you. 

insert a negative strip 

3 

Note: Negatives are easily damaged. Touch them only on their edges. 

Close the scanner lid. 

Note: Do not click SCAN until the negatives are loaded and the lid is 

closed. 


5 

A dialog box appears asking what you are scanning. 

Select Picture. 

6 Click Scan. 

7 Select Negatives from a Transparent Materials Adapter (TMA). 

8 Click Scan. 

The scanner performs a preview scan, and the preview image appears. 

9 Select a final scan area. Click and drag a border around the area you 

want for a final scan (final scan area). 

Final scan area 

select a final scan area 

10 Make any adjustments you want to the preview image. When the image 

adjustments are complete, click Accept. 



scan from the transparent materials adapter (TMA) 

11 A dialog box appears asking if there are more originals to scan. If you 

have more negatives to scan, click Yes, and then perform one of the 

following steps: 

– Select another negative frame within the preview window, make 

adjustments, and then click Accept. 

OR 

– To scan other frames from within the negative strip, remove the negative 

strip from the holder and position it so that the frames you want to scan 

are in front of the TMA light. Remember that the shiny side must face 

you. Close the lid. Then click New Scan, make adjustments, and then 

click Accept. 

OR 

– Place a new negative strip in the TMA and close the lid. In the preview 




The images appear in the HP Photo & Imaging Gallery or other selected 

destination. 

13 When finished, remove the negative strip. Place the negative strip holder 

back into the scanner lid. 

Note: You can scan a negative in other ways. For example, in HP Director, 

click Scan Picture. Or, if you know you’ll be sharing an item using HP Instant 

Share or creating a memories disc using Memories Disc Creator, use one of 

these front panel buttons if included on your scanner. 

16

17 

4 

warranty 

This topic contains warranty, regulatory, and environmental stewardship 

program information. 

hewlett-packard limited warranty statement 

HP products Duration of limited warranty 





United States, Canada, and Latin America: 

90 days 

Europe and Asia Pacific: 1 year 

1 HP warrants to you, the end-user customer, that HP hardware, accessories, 

and supplies will be free from defects in materials and workmanship after 

the date of purchase, for the period specified above. If HP receives notice 

of such defects during the warranty period, HP will, at its option, either 

repair or replace products which prove to be defective. Replacement 

products may be either new or equivalent in performance to new. 

2 HP warrants to you that HP software will not fail to execute its 

programming instructions after the date of purchase, for the period 

specified above, due to defects in material and workmanship when 

properly installed and used. If HP receives notice of such defects during the 

warranty period, HP will replace software which does not execute its 

programming instructions due to such defects. 

3 HP does not warrant that the operation of HP products will be 

uninterrupted or error free. If HP is unable, within a reasonable time, to 

repair or replace any product to a condition as warranted, you will be 

entitled to a refund of the purchase price upon prompt return of the 

product. 

4 HP products may contain remanufactured parts equivalent to new in 

performance or may have been subject to incidental use. 

5 This warranty does not apply to defects resulting from (a) improper or 

inadequate maintenance or calibration, (b) software, interfacing, parts, or 

supplies not supplied by HP, (c) unauthorized modification or misuse, (d) 

operation outside of the published environmental specifications for the 

product, or (e) improper site preparation or maintenance. 

6 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES 

ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, 

WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED, AND HP 

SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS 

OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A 

PARTICULAR PURPOSE. Some countries, states, or provinces do not allow 

limitations on the duration of an implied warranty, so the above limitation


warranty 

or exclusion might not apply to you. This warranty gives you specific legal 

rights, and you might also have other rights that vary from country to 

country, state to state, or province to province. 

7 HP’s limited warranty is valid in any country or locality where HP has a 

support presence for this product and where HP has marketed this product. 

The level of warranty service you receive may vary according to local 

standards. HP will not alter the form, fit, or function of the product to make 

it operate in a country in which it was never intended to function for legal 

or regulatory reasons. 

8 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS 

WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. 

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS 

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, 

INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), 

OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR 

OTHERWISE. Some countries, states, or provinces do not allow the 

exclusion or limitation of incidental or consequential damages, so the 

above limitation or exclusion may not apply to you. 

9 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO 

THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR 

MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY 

RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 

regulatory information 

Regulatory information is located on the HP Photo & Imaging software CD that 

comes with the scanner. On the CD, browse for the file named 

regulatory_supplement.htm. 

environmental stewardship program 

protecting the environment 

Hewlett-Packard Company is committed to providing quality products in an 

environmentally sound manner. This product has been designed with attributes 

to minimize impacts on our environment. 

energy consumption 

Energy usage drops significantly while the scanner is in low-power mode, which 

saves natural resources and saves money without affecting the high performance 

of this product. This product qualifies for ENERGY STAR®, which is a voluntary 

program to encourage the development of energy-efficient office products. As an 

ENERGY STAR Partner, Hewlett-Packard Company has determined that this product 

meets ENERGY STAR guidelines for energy efficiency. 

plastics 

Plastic parts over 25 g (0.88 oz) are marked according to international 

standards that enhance the ability to identify plastics for recycling purposes at 

the end of the product's life. 

18

chapter 4 

19 

disassembly/end of life 

This HP product (the HP Scanjet 2400, 3670, 3690, or 3970 scanner) is 

designed for ease of disassembly and to provide end-of-life disposal options by 

use of common fasteners and snap-fitting parts. 

product restricted material 

This HP product contains the following materials that might require special 

handling at end-of-life: 

mercury in the fluorescent lamp in the scanner and transparent materials 

adapter (< 5 mg) 

lead in solder 

For recycling information, contact www.hp.com/go/recycle or contact your local 

authorities or the Electronic Industries Alliance at www.eiae.org. 

recycling materials 

HP offers a variety of product end-of-life return programs in a number of 

geographic areas. To determine if a program is available in your area, please 

contact your nearest HP sales office. 

Products returned to HP are reused, recycled, or disposed of in a responsible 

manner. Each month, HP reuses or recycles more than 1.6 million kg (3.5 million 

pounds) of material at our product recovery centers in Grenoble, France; 

Boeblingen, Germany; and Roseville, California, USA. This represents 99 

percent by weight of all the material we receive from customers and 

HP operations. 


5 

accessibility website 

hp scanjet website 

support process 

product support 

This section contains support information including phone numbers and website 

information. 

For regulatory information, see the regulatory_supplement.htm file on the CD that 

comes with the scanner. 

Customers with disabilities can get help by visiting www.hp.com/hpinfo/ 

community/accessibility/prodserv/. 

Visit www.scanjet.hp.com to: 

learn tips for scanning more effectively and creatively 

access HP Scanjet driver updates and software 

register your product 

subscribe to newsletters, driver and software updates, and support alerts 

The HP support process works most effectively if you perform the following steps 

in the order specified: 

1 Review the electronic help for the software and scanner, including the 

troubleshooting section. 

2 Access the HP Customer Care Center website for support. If you have 

access to the Internet, you can obtain a wide range of information about 

your scanner. Visit the HP website for product help, drivers, and software 

updates at www.hp.com/support. Customer Care is available in the 

following languages: Dutch, English, French, German, Italian, Portuguese, 

Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, 

Korean. (Danish, Finnish, and Norwegian support information is available 

in English only.) 

3 Access HP e-support. If you have access to the Internet, connect with HP via 

e-mail by going to www.hp.com/support. You will receive a personal reply 

from an HP Customer Care technician. E-mail support is available in the 

languages listed at that website. 

4 Contact your local HP dealer. If your scanner has a hardware failure, take 

it to your local HP dealer for a solution. Service is free during your 

scanner’s limited warranty period. After the warranty period, the dealer 

will quote a service charge. 

20

chapter 5 

21 

5 Contact the HP Customer Care Center for support by phone. Please consult 

the following website to check the details and conditions of phone support 

in your country/region: www.hp.com/support. As a part of HP’s 

continuing efforts to improve phone support information services, we 

advise you to check the HP website on a regular basis for new information 

regarding service features and delivery. If you cannot solve the problem by 

using the above options, call HP while you are in front of your computer 

and scanner. For faster service, please be prepared to provide the 

following information: 

– the scanner’s model number (located on the scanner’s lid) 

– the scanner’s serial number (located on the bottom of the scanner) 

– the computer’s operating system 

– the version of the scanner software (located on the scanner’s CD label) 

– messages displayed at the time the situation occurred 

The applicable conditions for HP phone support are subject to change 

without notice. 

Telephone support is free from the date of purchase for the period specified 

unless otherwise noted. 

Locations Free phone support period 

Africa 30 days 

Asia Pacific 1 year 

Canada 90 days 

Europe 1 year 

Latin America 90 days 

Middle East 30 days 

United States 90 days 

phone support in the United States 

Support is available both during and after the warranty period. 

Within the period of your warranty, telephone support is provided free of charge. 

Call (208) 323-2551. If this is a long-distance call for you, long-distance charges 

will apply. 

U.S. phone support is available in both English and Spanish 24 hours a day, 7 

days a week (days and hours of support may change without notice). 

After the warranty period, call (208) 323-2551. Charges are $25.00 U.S. per 

issue, and are charged to your credit card. If you think your HP product needs 

service, call HP Customer Care Center, which can help determine if service is 

required. 



phone support in Europe, Middle East, and Africa 


HP Customer Care Center phone numbers and polices may change. Visit the 

following website to check the details and conditions of phone support in your 

country/region: www.hp.com/support. 

Algeria +213 (0) 61 56 45 43 

Austria +43 (0) 0820 87 4417 

Bahrain 800 728 

Belgium 070 300 005 (Dutch) 

070 300 004 (French) 

Czech Republic +42 (0) 2 6130 7310 

Denmark +45 70202845 

Egypt 02 532 5222 

Finland +358 (0)203 66 767 

France +33 (0) 8 92 69 60 22 (Euro 0.34/min) 

Germany 0180 5652 180 (Euro 0.12/min) 

Greece +30 10 60 73 603 

Hungary +36 (0) 1 382 1111 

Ireland +353 (0) 1 662 5525 

Israel +972 (0) 9 830 4848 

Italy +39 (0)848 800 871 

Luxembourg 900 40 006 (French) 

900 40 007 (German) 

Middle East/Africa +44 (0) 207 512 52 02 

Morocco +212 224 04747 

Netherlands 0900 2020165 (Euro 0.10 per minute) 

Norway 815 62 070 

Poland +48 22 865 98 00 

Portugal +351(0) 808 201 492 

Saudi Arabia 800 897 14440 

Slovakia +421 2 6820 8080 

South Africa 086 000 1030 (RSA) 

+27-11 258 9301 (Outside RSA) 

Spain +34 902 010 059 

Sweden +46 (0) 77-120 4765 

22

chapter 5 

23 

Switzerland 0848 672 672 (German, French, Italian) 

Peak time 0.08 CHF/Outside peak 0.04 CHF 

Tunisia +216 1 891 222 

Turkey +90 216 579 71 71 

Ukraine +7 (380 44) 490-3520 

United Arab 

Emirates 

other phone support worldwide 

971 4 883 8454 

United Kingdom 44 (0)870 010 4320 

HP Customer Care Center phone numbers and polices may change. Visit the 

following website to check the details and conditions of phone support in your 

country/region: www.hp.com/support. 

Argentina 0 810 555 5520 

Australia +63 (3) 8877 8000 (or local (03) 8877 8000) 

Brazil (11) 3747 7799 (Grande São Paulo) 

0800 157751 (Outside Grande São Paulo) 

Canada 905 206 4663 (During the warranty period) 

877 621 4722 (After the warranty period) 

Central America 

and the Caribbean 

1 800 711 2884 

Chile 800 22 5547 (Post-sales Business Computing) 

800 360 999 (Post-sales Home Computing) 

China +86 (10) 6564 5959 

Colombia 9 800 114 726 

Guatemala 1 800 999 5105 

Hong Kong SAR +852 3002 8555 

India 1 600 112267 or +91 11 682 6035 (Hindi & English) 

Indonesia +62 (21) 350 3408 

Japan 0570 000 511 (Inside Japan) 

+81 3 3335 9800 (Outside Japan) 

Korea, Republic of +82 (2) 3270 0700 (Seoul) 

0 80-999-0700 (Outside Seoul) 

Malaysia 1 800 805 405 

Mexico 52 58 9922 (Mexico City) 

01 800 472 6684 (Outside Mexico City) 

New Zealand +64 (9) 356 6640 

Peru 0 800 10111 


upgraded warranty options 


Philippines + 63 (2) 867 3551 

Puerto Rico 1 877 2320 589 

Romania +40 1 315 44 42 

Russian Federation + 7 095 797 3520 (Moscow) 

+ 7 812 346 7997 (St Petersburg) 

Singapore +65 6272 5300 

Slovakia +421 (0) 2 68208080 

Taiwan 0 800 010055 

Thailand +66 (2) 661 4000 

United States (208) 323-2551 

Venezuela 0 800 4746 8368 

Viet Nam +84 (0) 8 823 4530 


You can select one of the following upgraded warranty options (available in the 

U.S. only): 

Standard Next Day Exchange 

Accidental Damage Protection with Next Day Exchange 

Upgrade your standard factory warranty to three years with the HP SupportPack. 

Service coverage begins on product purchase date, and the pack must be 

purchased within the first 180 days of product purchase. HP will determine the 

hardware service offering based upon the outcome of system self-test programs 

run by the customer through the initial call to the HP Customer Care Center. If 

during your technical support call it is determined that your product needs 

replacement, HP will ship you this replacement product next business day free of 

charge. 

Optional Accidental Damage Protection is also available. This warranty upgrade 

protects against accidental breakage such as spills, drops, or falls. Both of these 

warranty upgrades offer maximized uptime and productivity, the convenience of 

door-to-door pickup with delivery, packaging, and freight prepaid by HP. 

For more information call 1-888-999-4747 or visit www.homeandoffice.hp.com 

and select warranty upgrades under product support. 

24

25 

a 

appendix a – product specifications 

and options 

This section contains the product specifications for the HP Scanjet 2400, 3670, 

3690, and 3970 scanners and accessories. 

scanner specifications 

Name Description 

Scanner type Flatbed 

Weight 

(without lid) 

Maximum item 

size (without lid) 

Scanning 

element 

HP Scanjet 2400 scanner 1.7 kg (3.74 pounds) 



2.1 kg (4.62 pounds) 


HP Scanjet 2400 scanner 280 x 486.5 x 52 mm (11.0 x 19.1 x 2.0 inches) 



286 x 464 x 53 mm (11.2 x 18.2 x 2.1 inches) 

HP Scanjet 3970 scanner 297.7 x 476.5 x 65 mm (11.7 x 18.7 x 2.6 inches) 

Charged-coupled device 

Interface HP Scanjet 2400 scanner 



Optical 

resolution 

Selectable 

resolution 

USB 

HP Scanjet 3970 scanner Hi-Speed USB 




1200 dpi 

HP Scanjet 3970 scanner 2400 dpi 

12 dpi to 999,999 dpi at 100 percent scaling 

AC line voltage 100-120 V 60 Hz – North America 

200-240 V 50 Hz – Continental Europe, United Kingdom, Australia 

100-240 V 50 Hz/60 Hz – rest of the world 

Power 

consumption 

For power consumption data, see the regulatory_supplement.htm file on the 

HP Photo & Imaging software CD. 

All HP Scanjet 2400, 3670, 3690, and 3970 scanners are ENERGY STAR 

compliant. As an ENERGY STAR partner, Hewlett-Packard Company has 

determined that this product meets the ENERGY STAR guidelines for energy 

efficiency.


appendix a – product specifications and options 

transparent materials adapter (TMA) specifications 


Note: The following specifications refer to the document lid transparent 

materials adapter (TMA) and not the scanner. 

Media types 1 slide/up to 2 frames of a 35 mm negative 

Media 

capacity 

Slide: 1.05 to 1.9 mm thick and 49.8 to 50.8 mm on any side 

Size HP Scanjet 3670 scanner 244 x 430 x 34 mm (9.6 x 16.9 x 1.3 inches) 

HP Scanjet 3690 scanner 244 x 430 x 39 mm (9.6 x 16.9 x 1.5 inches) 

HP Scanjet 3970 scanner 255 x 430 x 39 mm (10.0 x 16.9 x 1.5 inches) 

Weight HP Scanjet 3670 scanner 0.65 kg (1.43 pounds) 

Power 

requirements 



12.0 VDC, 340 mA, 4.22 watts (supplied by scanner) 

environmental specifications for the scanner and TMA 


Temperature Operating: 10° to 35° C (50° to 95° F) 

Storage: -40° to 70° C (-40° to 158° F) 

Relative humidity Operating: 15 percent to 80 percent noncondensing 

10° to 35° C (50° to 95° F) 

Storage: up to 90 percent at 

0° to 65° C or (32° to 149° F) 

26

index 

27 

index 

A 

accessibility website 20 

acquire scans 4 

additional software 

documentation 2 

album 

creating on the HP Photo 

website 6 

Apple System Profiler 10 

B 

bonus software 


buttons 

Copy 3, 6 

HP Instant Share 3, 6 

Memories Disc Creator 3, 7 

Scan 3, 5 

C 

cables 

connecting 10 

types 10 

call support 20 

cancel 

printing copies 6 

change 

preview images 5 

clean 

scanner glass 9 

TMA 9 

contact support 20 

convert text for editing on 

computer 12 

copies 

print 6 

Copy button 

description 3 

use 6 

customer support 20 

D 

destination directory invalid 9 

digital versatile disc (DVD) 7 

disabilities assistance 20 

document locations 2 

document scans 

from Scan button 5 

driver updates 20 

E 

edit text 12 

electrical specifications 

TMA 26 

end-of-life return programs 19 

energy consumption 

Energy Star 18 

Energy Star 

description 18 

website 18 

environmental 

specifications 26 

stewardship program i, 18 

F 

files 

output types 8 

final scan area 14, 15 

H 

hardware 

find information about 1 

test mode 11 

help 

find documentation 2 

phone support 21 

support 20 

websites 20 

holder 

negative 13, 15 

HP Copying software 6 

HP Customer Care Center 20 

HP Instant Share 

Internet connection 6 

use 6 

HP Instant Share button 

description 3 

HP Photo & Imaging Software 

Help 2 

HP Scanjet transparent 

materials adapter (TMA) 

capacity 3 


overview 3 

scan slides 13 


HP Scanjet 2400, 3670, 

3690, 3970 Scanner 

Help 2 

humidity specifications 26 

I 

images 

preview and change 5 

import scans 4 

install 


optical character 

recognition software 

(OCR) 12 

test hardware 11 

Instant Lamp Warm-up 

setting 8 

instant scan 8 

Internet connection 

for HP Instant Share 6 

introduction 


invalid directory or folder 

message 9 

L 

lamp warm-up 8 

M 

maintain 

clean scanner 9 

TMA 9 

maintenance 


Memories Disc Creator button 

description 3 

messages 

invalid directory or folder 9 

N 

negatives 


handling 15 

holder 13, 15 

inserting 15 

new drivers 20 

newsletters 

subscribing to 20

O 

operating temperature 


optical character recognition 

(OCR) 12 

originals 

select type of 8 

output file types 8 

overview 


P 

phone support 21 

photo show 

using Memories Disc 

Creator 3, 7 

picture scans 

from Scan button 5 

power consumption 


power specifications 

TMA 26 

preview images 

on or off setting 8 

view and change 5 

print 

copies 6 

prints 

ordering in high quality 6 

product registration 2 

product specifications 25 

product support 20 

programs 

scan from 4 

R 

recycle 18, 19 

register scanner 2, 20 

regulatory information 18 

resolution 

determining best settings 4 

return programs 19 

S 

scan 


from HP Director 4 

from the front panel 

buttons 4 

multiple originals 14, 16 

negatives 15 

overview 4 

with Copy button 6 

with high resolutions 4 

with Scan button 5 

Scan button 3 

description 3 

use 5 

scanner 

care and cleaning 9 


glass cleaning 9 

register 20 

Setup Poster 2 

size 

TMA 26 

slides 


holder 13 

inserting 13 

software 

updates 20 

specifications 

environmental 26 

product 25 

scanner 25 

TMA 26 

stewardship program 18 

storage specifications 26 

subscribe newsletters and 

updates 20 

support 


product support 20 

user’s manual 28 

index 

T 

technical support 20 

telephone support 21 

temperature specifications 26 

test 

scanner hardware 11 

text scanning 12 

third-party 


TMA. See HP Scanjet 

transparent materials 

adapter (TMA) 

transparent materials adapter. 

See HP Scanjet 

transparent materials 

adapter (TMA) 

troubleshoot 


scanner hardware 11 

TWAIN 

scan from 4 

U 

uninstall 


update drivers 20 

upgrade warranty 24 

User’s Manual 2 

V 

video compact disc (VCD) 7 

view 

preview images 5 

W 

warranty i, 17 


upgrade options 24 

websites 

disability assistance 20 


scanjet 20 

support 20 

weight 

TMA 26

www.hp.com 

Printed in U.S.A. 2003 

*C3851−90113* 

Q3851-90113

hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners ...

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