Service Manual: EZ Controller

EZ Controller
Service Manual
Issued in June, 2008
– for service personnel only –

CHAPTER DESCRIPTION
1.Cautions for work
2.Replacement and adjustment of parts
3.Mode
4.Troubleshooting
5.Operation sequence
6.Electrical parts
7.Setup for service personnel
8.Appendix
Notes to service personnel
Be sure to read this manual carefully to gain a thorough understanding of the correct procedures before servicing this product.
The printer processor uses both tapping truss head screws and spike truss head screws. When attaching the screws once
removed, make sure they are on their original positions. These screws are used for the place where grounding is required.
Tapping truss head screw
Spike truss head screw (green)
Washer head screw (for ground)
SCREW
System program:
• EZ Controller: Ver. 3
! It is prohibited to show, provide, lend or transfer this manual to others except the service personnel.
! The contents of this manual are subject to change without notice.
! Illustrations in this manual may vary depending on the model or manufacturing lot.
Explanation of manual
About the chapters
" 1. Cautions for work

Contains information on how to achieve safety in service operations.
Be sure to read precautions thoroughly and carefully.
" 2. Replacement and adjustment of parts
Describes how to remove or replace component parts and units, and how to adjust each part in replacement.
" 3. Mode
Shows the service personnel mode transition.
" 4. Troubleshooting
This chapter explains the corrective action for trouble.
" 5. Operation sequence
Describes the operation sequence.
" 6. Electrical parts
Describes the PCBs used.
" 7. Setup for service personnel
Describes the setup procedures for service personnel.
" 8. Appendix
Describes the wiring diagram.
Symbols used in this manual
This section explains the definitions of the symbols used in this manual.
This is called the alert symbol.

Text following this symbol contains particularly important information concerning safety. Be sure to heed this information.
This symbol is used in conjunction with the words DANGER, WARNING and CAUTION, according to the possible
degree of injury to people or damage to physical property.
The Important symbol indicates supplementary explanations, operations or procedures that require caution and instructions
that must be followed.
The pointing finger symbol indicates the manual or section where you can find additional information.
The Note symbol indicates useful information on functions and instructions.
ii
TABLE OF CONTENTS
Notes to service personnel
Explanation of manual ............................................................................................................................ii
About the chapters ..........................................................................................................................ii
Symbols used in this manual ..........................................................................................................ii
1. Cautions for work

Description of warnings (signal words) .................................................................................. 10010
Description of warnings (signal words) ................................................................................................................10010
For safe operation .................................................................................................................. 10020
For safe operation .................................................................................................................................................10020
General precautions ........................................................................................................................................10020
Prevention of static electricity when replacing and maintaining the electrical parts ...........................................10030
2. Replacement and adjustment of parts

Replacement and adjustment of parts ................................................................................... 20010
Replacement and adjustment of parts ...................................................................................................................20010
3. Mode
Password ............................................................................................................................... 30500
Password ...............................................................................................................................................................30500
Mode structure table .............................................................................................................. 31000
Mode structure table .............................................................................................................................................31000
Accessing each display .........................................................................................................................................31100
System management ............................................................................................................. 32540
System setting .......................................................................................................................................................32540
Option ...................................................................................................................................................................32545
Data Initialization .................................................................................................................................................32550
Reading and Writing Data ....................................................................................................................................35400
Error Record .........................................................................................................................................................35700
Monitor setup ........................................................................................................................................................36000
Order data maintenance tool .................................................................................................. 36100
Order data maintenance tool .................................................................................................................................36100
Saving log data ...................................................................................................................... 37500
Saving log data .....................................................................................................................................................37500
Diagnostic tool ........................................................................................................................ 37600
Diagnostic Tool for EZ Controller PC ..................................................................................................................37600
LMPC DRIVE CHECK PROGRAM ...................................................................................................................37610
System capture software ........................................................................................................ 37700
System capture software .......................................................................................................................................37700
Data Initialization Tool ............................................................................................................ 37750
Data Initialization Tool .........................................................................................................................................37750
iii
4. Troubleshooting
Error and attention message regulation ................................................................................... 4001
Classification of errors and attention messages ......................................................................................................4001
Suffix number .........................................................................................................................................................4002
Diagnosis appendix: FB scanner ............................................................................................. 4500
List of FB scanner's error message (for EPSON type) ...........................................................................................4500
Attention message: Printer ..................................................................................................... 41000
No. 01012-01095 See the Troubleshooting Manual for Corrective action of Attention message. ....................41000
Attention message: Scanner .................................................................................................. 41300
No. 01302 Would you like to stop scanning? .....................................................................................................41300
No. 01401 Attach the Film Carrier. ....................................................................................................................41300
No. 01438 Set the attachment. ............................................................................................................................41300
No. 01456 Could not start the scanner. ...............................................................................................................41300
No. 01457 The scanner has canceled processing. Processing will quit. ...........................................................41300
Attention message: Disk/Media .............................................................................................. 41500
No. 01501-01549 See the EZ Controller Troubleshooting Manual for Corrective action of Attention message. .......
41500
Attention message: NMC ....................................................................................................... 41620
41620
Attention message: External system ...................................................................................... 41821
No. 1821 For corrective action of the attention message, see the d-Storage/ CD-R external writing system Service
Manual. .................................................................................................................................................................41821
Attention message: Main ........................................................................................................ 41900
No. 01850 The data was not written to the Network Folder. Would you like to output the data to a local folder? ....
41900
No. 01851 This Order ID data already exists. Would you like to output the data to a local folder? ................41900
No. 01852 The data was not written to the Network Folder. Would you like to output the data to a local folder? ....
41900
No. 01853 This Order ID data already exists. Stop the process. .......................................................................41900
No. 01854 Scanning data does not exist in the Controller database. Data in the EZLab database will be used
instead. ..................................................................................................................................................................41900
No. 01860-01997 See the EZ Controller Troubleshooting Manual for Corrective action of the Attention message. .
41900
Attention message: Edit ......................................................................................................... 43370
43370
Attention message: External system ...................................................................................... 44200
No. 4200-4231 For corrective action of the attention message, see the d-Storage/ CD-R external writing system
Service Manual. ....................................................................................................................................................44200
Attention message: Bravo II/CD-R external writing system (Directly connecting Rimage) .... 44350
No. 4350-4360 For corrective action of the attention message, see the Bravo II Service Manual/d-Storage/ CD-R
external writing system Service Manual. ..............................................................................................................44350
Error message: Scanner ........................................................................................................ 46500
No. 06463 Scanner data receive error .................................................................................................................46500
iv
Error: NMC ............................................................................................................................. 46620
No. 06621 Could not connect to the server. .......................................................................................................46620
No. 06622 There is no backup data in the server. ..............................................................................................46620
No. 06623 Noritsu-eNET Mail was not started. .................................................................................................46620
No. 06624 Failed to download the backup data. ................................................................................................46620
Error message: Software upgrade ......................................................................................... 46802
No. 06803 Language version of message data is incorrect. Message display in English. .................................46802
Error message: Image processing ......................................................................................... 46830
No. 06831 Image correction error ......................................................................................................................46830
No. 06832 Image composition error ...................................................................................................................46830
No. 06833 Image process log output error .........................................................................................................46830
Error message: Main .............................................................................................................. 46900
No. 06900 Main control system error. ................................................................................................................46900
No. 06907 The file was not found. .....................................................................................................................46900
No. 06913 System was shut down forcibly. Restart the system. .......................................................................46900
No. 06930 Failed to register the order. ...............................................................................................................46900
No. 06932 Template data is abnormal. ...............................................................................................................46900
Error message: Edit ............................................................................................................... 49000
No. 09000 Edit mode System error. ..................................................................................................................49000
No. 09002 Edit mode Image data error. ............................................................................................................49000
No. 09003 Edit mode Image read error. ............................................................................................................49000
Error message: Bravo II/CD-R external writing system (directly connecting to Rimage) ....... 49350
No. 9350-9381 For corrective action of the error message, see the Bravo II Service Manual and the d-Storage/ CD-R
external writing system Service Manual. ..............................................................................................................49350
Attention message: Main controller/ Setting module .............................................................. 49450
No. 10006 Could not start printing as the printer is not powered on. .................................................................49450
No. 10400 Could not find the file necessary to display the printer error/attention messages. ...........................49450
No. 10403 An error occurred in print process. ...................................................................................................49450
No. 10503 There is insufficient space left on the disk. Increase the free space of disk then retry. ...................49450
No. 10509 The specified area is too small. It will be deleted. ...........................................................................49450
No. 10000-010532 See the Troubleshooting Manual for Corrective action of Attention message. ..................49450
v
Error message: Main controller/ Setting module .................................................................... 49560
No. 15000 System error. .....................................................................................................................................49560
No. 15001 USB hardware key was not detected. Confirm that the hardware key is connected. .....................49560
No. 15002 There is insufficient space on the hard disk. Delete the unnecessary file(s). ..................................49560
No. 15003 The drive specified for image storage is not available. Confirm the drive setting. ........................49560
No. 15005 Failed to retrieve images. Check the specified destination and retry. ............................................49560
No. 15006 An abnormality occurred in the database. ........................................................................................49560
No. 15007 An error occurred in the Printer. .......................................................................................................49560
No. 15300 Failed to initialize the data. ...............................................................................................................49560
No. 15301 Failed to read the data. ......................................................................................................................49560
No. 15302 Failed to write the data. .....................................................................................................................49560
No. 15500 Language version of the message data is incorrect. Messages are displayed in English. ...............49560
No. 15501 The program will not run properly due to fragmented files. Reinstall the program. .......................49560
No. 15502 %s has already started. ......................................................................................................................49560
No. 15503 Failed to register the template. ..........................................................................................................49560
No. 15504 Failed to delete the template. ............................................................................................................49560
No. 15505 The System will be forcibly shut down due to insufficient memory. Close the application that is
currently running, and restart the system. ............................................................................................................49560
No. 15506 Failed to copy the template. ..............................................................................................................49560
No. 15507 Failed to create the user Template. ...................................................................................................49560
No. 15508 Failed to create the index. .................................................................................................................49560
No. 15509 Failed to create the package. .............................................................................................................49560
No. 15510 Failed to register the multi print. ......................................................................................................49560
No. 15511 Failed to register the price sheet. ......................................................................................................49560
No. 15512 Failed to delete the multi print. .........................................................................................................49560
No. 15513 Failed to delete the price sheet. .........................................................................................................49560
No. 15514 Failed to register the index print. ......................................................................................................49560
No. 15515 Failed to register the package print. ..................................................................................................49560
No. 15516 Failed to created the multi print. .......................................................................................................49560
No. 15517 Failed to created the price sheet. .......................................................................................................49560
No. 15518 Failed to delete the package print. ....................................................................................................49560
No. 15519 Failed to delete the index print. ........................................................................................................49560
No. 15520 Failed to read the information file. ...................................................................................................49560
No. 15521 The template information in the file is not correct. ..........................................................................49560
No. 15522 %s was failed. ...................................................................................................................................49560
No. 15523 Data was not found. ..........................................................................................................................49560
Commercial printer ................................................................................................................. 49570
No. 15550 An error occurred on the printer. For detail, refer to the screen of the printer driver. ....................49570
No. 15551 System error. .....................................................................................................................................49570
5. Operation sequence
Starting/ Closing sequence .................................................................................................... 50500
EZ Controller starting sequence ...........................................................................................................................50500
6. Electrical parts
Electrical parts ........................................................................................................................ 60010
Electrical parts ......................................................................................................................................................60010
vi
7. Setup for service personnel
Setup for service personnel ................................................................................................... 70010
Setup during installation .......................................................................................................................................70010
8. Appendix
Service personnel tool list ...................................................................................................... 80310
Service personnel tool list .....................................................................................................................................80310
Operation keyboard correspondence list ............................................................................... 81010
Operation keyboard correspondence list ..............................................................................................................81010
Table of wiring diagrams ........................................................................................................ 89000
Table of wiring diagrams ......................................................................................................................................89000
vii
This page is intentionally blank.
viii
1000
Description of warnings (signal words) ................................................................................ 10010

Description of warnings (signal words) .............................................................................................................10010
1 Cautions for work

For safe operation ............................................................................................................... 10020
For safe operation ..............................................................................................................................................10020
General precautions .....................................................................................................................................10020
Prevention of static electricity when replacing and maintaining the electrical parts ........................................10030
1000 1/1
10010
Description of warnings (signal words)
• Signal words identify the level of injuries that can potentially occur.
• The signal words used in this manual and found on labels, DANGER, WARNING and CAUTION, are assigned according to the
level of potential risk.

• Warning labels are located at or near the part of the system that poses the indicated danger. Ignoring a warning may cause death or
serious injury, or system malfunction. Be sure to follow the indications in the manuals and on the warning labels.
• The warnings include a signal word, the type and extent of the danger, and information on avoiding the danger.
• Carefully read and understand the warnings included in this manual and on the warning labels before operating the system.
This indicates situations that if not immediately avoided could result in serious injury or death.
This indicates situations that if not avoided could result in serious injury or death.
This indicates situations that if not avoided could result in non-life threatening injury. It is also used to indicate situations
which may cause damage to physical property.
Example of warning label

Warning (signal word)
Symbol (warning indication)
Warning text (warning

indication)
SIGNALWORD
10010 1/1
10020
For safe operation
For safe operation
For safe operation
General precautions

• Do not modify the PC on which the EZ Controller is installed, do not remove or install any non-specified parts without our
permission. Doing so may cause severe personal injury or damage the EZ Controller. It also avoids any quality guarantee.
• Do not remove safety devices or modify them so that they cannot function. Doing so may put you at risk or cause
problems with the PC.
• Immediately stop using the PC if it smokes, makes abnormal sounds or overheats during operation. Turn off the power
and unplug the cable, then contact your place of purchase.
10020 1/1
10030
For safe operation
Prevention of static electricity when replacing and maintaining the

electrical parts
Static electricity from your body may damage electronic components such as PCBs, if you touch them when charged.
When handling electronic parts, be sure to use static-dissipative tools as below to prevent parts from being damaged by static electricity.

In addition, use the static-dissipative tools when maintaining PCs.
Static-dissipative tools
Description Remarks
Portable Static-Dissipative Field Service Kit Use this kit when replacing or installing/removing electronic parts from the system.
This kit consists of four items: Static-Dissipative Work Mat, Wrist Strap, Ground
Cord, and Alligator Clips.
Static-Dissipative conductive gloves Use these to prevent oil from your hands adhering when you touch a PCB.
Wrist strap Use this when checking electronic parts.
• When using the static-dissipative tools, be sure to turn off the circuit breaker of the system and the main power supply,
and wait 10 seconds or more before performing the operation.
10030 1/1
2000
Replacement and adjustment of parts ................................................................................. 20010

Replacement and adjustment of parts ................................................................................................................20010
2 Replacement and adjustment of parts
2000 1/1
20010
Replacement and adjustment of parts
Service personnel do not need to replace or adjust parts.
20010 1/1
3000
3. Mode
Password ............................................................................................................................. 30500

Password ............................................................................................................................................................30500
Mode structure table ............................................................................................................ 31000
Mode structure table ..........................................................................................................................................31000
Accessing each display ......................................................................................................................................31100
System management ........................................................................................................... 32540
System setting ....................................................................................................................................................32540
Option ................................................................................................................................................................32545
Data Initialization ..............................................................................................................................................32550
Reading and Writing Data .................................................................................................................................35400
3 Mode
Error Record ......................................................................................................................................................35700
Monitor setup .....................................................................................................................................................36000
Order data maintenance tool ............................................................................................... 36100
Order data maintenance tool ..............................................................................................................................36100
Saving log data .................................................................................................................... 37500
Saving log data ..................................................................................................................................................37500
Diagnostic tool ..................................................................................................................... 37600
Diagnostic Tool for EZ Controller PC ..............................................................................................................37600
LMPC DRIVE CHECK PROGRAM ................................................................................................................37610
System capture software ..................................................................................................... 37700
System capture software ....................................................................................................................................37700
Data Initialization Tool ......................................................................................................... 37750
Data Initialization Tool ......................................................................................................................................37750
3000 1/1
30500
Password
Password
Password
3. Mode
S5001-00
Entering password
Item Explanation
Entering the service personnel 1. Click F on the Controller Main Screen to access the FUNCTIONS display.
password 2. Press the F9 key while pressing the F1 key on the FUNCTIONS display, then enter the service
personnel password (2260).
IMPORTANT
• Do not tell the service personnel password to users.
Deleting the password
Item Explanation
Deleting the service personnel 1. Click F on the Controller Main Screen to access the FUNCTIONS display.
password 2. Press the F9 key while pressing the F1 key on the FUNCTIONS display, then enter another
password than the service personnel password (2260).
Deleting the owner password 1. Click F on the Controller Main Screen to access the FUNCTIONS display.
2. Press the F1 key and then the F2 key to access the Password Deletion display.
3. Enter 000000 (the number 0 six times) on the Password Deletion display.
NOTE
• Performing the above operations restores the initial password setting (0123).
The Password Deletion display is not shown if the password has not been changed from the
initial setting.
The Password Deletion display is shown only when the password has been registered.
4. Click OK.
The password is deleted.
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31000
Mode structure table
! Controller Main Display → Click F.
" Start Up Checks

" Daily Setup
" Process result information
# Pricing Sheet Print Reissue
# Daily Totals
" Management Tool
# System management
3. Mode
$ System setting
☞ 32540
$ Option
☞ 32545
$ Input Media
% Maintenance (can start up the scanner maintenance application)
$ Output Media
$ Printer setting
% Maintenance (can start up the printer maintenance application)
$ Network terminal setting
$ Service setting
$ Price Setting
% Print Price Setting
% Input Media Extra Charge Setting
% Output media price setting
% Index Print Price Setting
% Standard Price Setting
$ Photo Retouch Module setting
$ Image Processing Setting
% Operator Selections
% Lens Aberration
% Scanner Slope Correction
% Master DSA
% Color Management Setting
$ Data management
% Data Initialization
☞ 32550
% Reading and Writing Data
☞ 35400
$ Password Registration
$ Error Record
☞ 35700
# Operator Selections
# Print Channel
31000 1/2
31000
" Tool
# Diagnostic Tool for EZ Controller PC
☞ 37600
# Order data maintenance tool
☞ 36100
# Multi Purpose Format Creation Software
# Media Copy
# Monitor Setup
☞ 36000
" Close Down Checks
" Mail
" Version Information
3. Mode
" Quit The Application
31000 2/2
31100
Accessing each display
! Accessing each display used in the EZ Controller

This section explains how to access each display used in the EZ Controller.
Switcher
Icons to switch the display of EZ Controller
• For details, see the Starting Guide.
3. Mode
Controller Main Display Order Display (Normal Operation)
Functions Judgment Display (initial display)
Management Tool display Judgment Display (normal display)
Error/Attention screen Judgment Display (touch panel)
HELP display 1 Frame Magnification display
Order Display (Easy Operation)
G087859
31100 1/2
31100
! Accessing the scanner or printer displays

To access the scanner/printer displays from the EZ Controller, you can select from the following five methods according to your
purpose.
Printer
Start Up Checks
Printer display
Status Display
Controller Main Display
3. Mode
Functions
Startup check menu

display
Closedown check menu
display
Management Tool
display
Print Channel Setting
display
Printer setting display
Printer/ Scanner
Close Down
Scanner Printer Checks display
Scan Setting display Maintenance display
G087857
31100 2/2
32540
System management
System management
System setting
Bringing up the display

Controller Main Display: 2260 → Click F. → Management Tool → System setting
3
4
5
6
7
3. Mode
S5111-00
! Explanation
The numbers in the table below correspond to those in the illustration.
No. Item Explanation

1 Serial Number Serial number of the EZ Controller can be entered and confirmed.
2 Language Select the language to use.
3 Date display format Date display format can be selected.
Select the order of showing year, month and day.
4 Terminal Name Enter the terminal name (PC name).
5 Auto Start Select whether to automatically start the EZ Controller when the PC starts up.
• Auto Start
When the computer starts up, the EZ Controller automatically starts up.
• Without Auto Start
When the computer starts up, the EZ Controller does not start up automatically.
Click the EZ Controller icon of the Switcher to start up the EZ Controller.
6 Use EZLab Select whether to use EZLab.
7 Monitor Type Select a type of monitor from TYPE 1, TYPE 2 or Directly Input.
(Initial value: TYPE 1) • TYPE 1: The number of pixels is fixed to 1024 pixels in width by 768 in height.
• TYPE 2: The number of pixels is fixed to 1280 pixels in width by 1024 in height.
• Directly Input: Resolution of each monitor is displayed in conjunction with monitor type
indication.
(Initial value: 1024 × 768 pixels)
NOTE
• To change the monitor display size of the PC used in EZ Controller, changing the properties of the screen in the following
procedure is required after changing the Monitor Type setting of TYPE 1 or TYPE 2.
• Example: Makes the PRM (Judgement Display) go full-screen on the monitor at 1280 × 1024 pixels
1. Select TYPE 2 in Monitor Type.
2. Right-click on the desktop.
3. Click Property.
32540 1/2
32540
System management
4. Click the Settings tab and change the setting of the Screen resolution to 1024 × 768 pixels, then click OK. The screen
size is changed as below.
10274 × 768 pixels 1280 × 1024 pixels
3. Mode
• The monitor used in EZ Controller is set to 1024 × 768 pixels display.
However, there are LCD monitors that are shown at the resolution of 1280 × 1024 pixels only.
If this monitor is used, the displayed image is enlarged in the vertical direction.
In this case, set the monitor type setting to TYPE 2 to prevent enlarging the Judgement Display or Edit Display in the vertical
direction.
! Functions (Module list)

Versions of the installed optional applications for special prints and image editing functions are shown.
Module name Function

Image Correction Module Corrects images.
Image Composite Module Composites images.
Input Controller Inputs data from films or media.
EZ Publisher Performs media output and media copy.
POM Sends the output image to a printer.
Photo Retouching Module Performs PJP and Edit.
Setting Module Configures various settings.
Error Module Displays error and attention messages.
Error History Module Displays Error Record.
EZ Launcher Automatically starts up the EZ Controller when the PC starts.
FB Scan Setup Calibrates flatbed scanners.
EZ Helper Reads and writes data, and outputs log data.
Terminates the EZ Controller.
EZ Switcher Switches the displays.
32540 2/2
32545
System management
Option

Controller Main Display → Click F. → Management Tool → System management → Option
3. Mode
S5112-00
! Explanation
! Option Software List

Names of the installed optional applications for special prints and image editing functions are shown.
32545 1/1
32550
System management
Data Initialization

Controller Main Display: 2260 → Click F. → Management Tool → System management → Data management → Data Initialization
3. Mode
S5121-00
! Explanation
Data stored on the hard disk of the PC can be initialized.
IMPORTANT
• Before initializing the data, backup the data.
If the data is initialized by mistake, it can be restored by loading the backup data.
☞ 35400
• All the following data will be initialized.
File name Module Explanation
Config.xml Settings Setting
SETTINGMODULE_SETUP.ini Display configuration
Normal_PCH.xml Print channels
Edit_PCH.xml
Package_PCH.xml
Album_PCH.xml
EzOperation.xml EZ order settings
SCANNING_SETTING_INFO.xml Scanning environment settings
PchScanDataNormal.xml Scanning settings
nkcEZLauncher.ini EZ Launcher Automatic startup settings
MediaOutConfig.xml Output media module Output media service information
EZ_PTUSetting.ini Bravo/Rimage setting information
AllPrinterInfo.xml APCM Printer information
nkcInpCtrl.xml Input controller Input controller settings
• Previous order number for display
• File selection path
• Previous print channel
PRM.xml PRM Data that must be kept even after the application is
terminated on the PRM
TestPrint.ini Data of test prints
UnitInfo.ini Common module Accumulated error information
∗ ∗ ∗ ∗ ∗ ∗ ∗ _ ∗ ∗ ∗ ∗.ini
(Designated number_Serial number.ini)
32550 1/2
32550
System management
File name Module Explanation

EZ_nkcCtrl.xml Controller Controller settings
! Data that are not initialized

Almost all data are initialized when initialization is performed.
However, the data listed below are not initialized.
Data that is not initialized
IP Address setting information, Serial Number, Date of shipment, Total Counter 2
3. Mode
32550 2/2
35400
System management
Reading and Writing Data

Controller Main Display → Click F. → Management Tool → System management → Data management → Reading and Writing Data
Reading and Writing Data display
3. Mode
3
S5122-00
! Explanation
No. Item Explanation
1 Writing Data • Data of the printer/processor section, controller section and scanner section can be
saved.
• See ☞ Writing Data.
Output Media/ Path Setting Select the storage media to which the data is written.
2 Reading Data • Data of the printer/processor section, controller section and scanner section can be
loaded.
• See ☞ Reading Data.
IMPORTANT
• Reading the backup data twice is required when the following operation is
carried out.
1. If the data of the EZ Controller is initialized.
2. If the PC or HDD which installed the EZ Controller is replaced.
3. If the PC which installed the EZ Controller is recovered.
NOTE
• Reading Data (for the first time): the EZ Controller setting data is read. This
recovers the registered information about devices connected to the EZ Controller
(the printer and the scanner).
Reading Data (for the second time): the setting data of each device is read based on
the device information that has been recovered by the first reading.
Type Select the data to be read.
3 Input Media/ Path Setting Select the storage media to be read.
• Backup data of the processor or scanner section saved with the EZ Controller cannot be read from the processor section or scanner
section.
• Data is written by the EZ Controller in the order: the scanner section→printer/ processor section→controller section.
IMPORTANT
• If the connected device of which the backup data is included is in process or offline while backup data is being read,
the data of that device cannot be read.
35400 1/5
35400
System management
If there is an unreadable backup data, the device of that backup data is shown on the Reading and Writing Data
display.
! Auto backup of HDD

• To load the backup data automatically saved on the HDD shortly before the program timer turns activated, click Path Setting to
select the data destination.
Destination: C:\Noritsukoki\DailyBkData\BkData_YYYYMMDD*2\BkData (information file for the saved data),
BkData_YYYYMMDD.LZH*2 (saved data)*1*3
*1. C:\Noritsukoki changes depending on where the EZ Controller is installed.
*2. YYYYMMDD stands for the date when the data was saved.
*3. A maximum of 10 days of backup data can be stored on the HDD.
If the number of backup data is exceeding 10, the oldest data is deleted.
If the EZ Controller is terminated several times in a day, the older data is overwritten.
File name Module Explanation A D

L A
3. Mode
L T
A
Config.xml Settings Setting & &
SETTINGMODULE_SETUP.ini Display configuration & &
Normal_PCH.xml Print channels & &
Edit_PCH.xml & &
Package_PCH.xml & &
Album_PCH.xml & &
EzOperation.xml EZ order settings & &
SCANNING_SETTING_INFO.xml Scanning environment settings & &
PchScanDataNormal.xml Scanning settings & &
nkcEZLauncher.ini EZ Launcher Automatic startup settings & &
MediaOutConfig.xml Output media module Output media service information & &
EZ_PTUSetting.ini Bravo/Rimage setting information & &
AllPrinterInfo.xml APCM Printer information & −
nkcInpCtrl.xml Input controller Input controller settings & −
• Previous order number for display
• File selection path
• Previous print channel
PRM.xml PRM Data that must be kept even after the & −
application is terminated on the PRM
TestPrint.ini Data of test prints & −
UnitInfo.ini Common module Accumulated error information & −
∗ ∗ ∗ ∗ ∗ ∗ ∗ _ ∗ ∗ ∗ ∗.ini & −
(Designated number_Serial number.ini)
EZ_nkcCtrl.xml Controller Controller settings & −
• ALL: Data to be saved or loaded when Writing All Data or Reading All Data is selected
• DATA: Data used to read and write user setting data
NOTE
• Print channel setting data (not including image data) can be loaded by loading user setting data. You can create print channels
using channel data of another PC.
! Reading Data (Noritsu-eNET -> CPU)

You can download the device backup data, which has been saved on Noristu-eNET server, and load it onto the system.
35400 2/5
35400
System management
! Data that cannot be saved

The following data cannot be saved using Reading and Writing Data. If replacing the HDD or PC main unit, be sure to back up the
following data beforehand.
Data name Destination Data name Destination
Image data C:\Image Image data saved in the Edit mode. C:\EditData
Format data created using the C:\Noritsukoki\Common\Data Output Device Name in Output The data cannot be saved.
Multi Purpose Format Device Registration
Creation Software
IMPORTANT
• The destinations of the image data may be changed. When you back up the data, confirm the destinations on the
Operator Selections display.
• The destinations of the format data may be changed. When you back up the data, confirm the destinations on the
Multi Purpose Format Creation Software.
3. Mode
! Data that will not be replaced by backup data
Basically, almost all data are replaced by backup data.
However, data below are not replaced.
Data that are not replaced

Data of total counter, daily totals counter, daily sales totals, remaining amount of paper, order number, archive number, total counter 2,
laser operation record*1, exposure adjustment, and serial number of colorimeter calibration plate
Machine Type Registration, Language, IP Address, Subnet mask, Default gateway, Serial Number (Printer/Processor), Date of shipment,
and Communication Speed Setting of Machine Specification
*1. The laser unit main body holds the Laser Operation Record data. Therefore, the data will not be replaced even when Read all data or Write all
data is selected.
! Restrictions of usable storage media

" Use the storage media for available removable disks.
" CD-R/RW
Not available.
! Writing Data
Operations
1. Insert a storage media into the drive.
2. Click Path Setting and select the drive or folder to which data is saved.
3. Click OK.
4. Click Write.
The connected devices are checked.
After the check is finished, the folder by each date is created to the specified destination and the backup data is saved.
After the data is saved, the message Writing of data was completed. is shown.
If data of any device cannot be written
If a device registered to the EZ Controller is in process or is off-line, data of the device cannot be written. If data of the device
could not be written, the Reading and Writing Data display is shown and the device name is shown.
Confirm the content and click Yes to save data.
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System management
! Reading Data
Operations
1. Select the type of data to be loaded.

Read user setting data can be selected only when the password is configured to access Management Tool.
Item Explanation
Read all data Select this to load data of the printer/processor section, controller section and scanner section.
Read user setting data Select this to load only user setting data*1.
NOTE
• Select this if you want to use the user setting data for other Controllers.
*1. Data of Print Channel Setting, Operator Selections, Print Menu Setting and Short Cut Key Setting of the Judgement Display, etc.
3. Mode
2. Click Path Setting and select the folder on which the data is stored.
3. Click OK.
4. Click Read.
The Reading and Writing Data display is shown and contents of the specified backup data is shown.
Example: Reading and Writing Data display
S5122-00-UM03
5. Click Execute.
The connected devices and backup data are confirmed, and an attention message Would you like to restart the EZ
Controller to read the data? is shown.
6. Click YES.
Loading the data starts.
After a while, the Reading and Writing Data display is shown.
IMPORTANT
• If the connected device of which the backup data is included is in process or offline while backup data is being
read, the data of that device cannot be read.
If the backup data includes information which cannot be read, the device name that was not read is shown on
the Reading and Writing Data display.
35400 4/5
35400
System management
Example: Reading and Writing Data display
S5122-00-UM04
3. Mode
7. Check the Read result, and click OK.
The EZ Controller will restart.
35400 5/5
35700
System management
Error Record

Controller Main Display: 2260 → Click F. → Management Tool → System management → Error Record
3. Mode
S5110-01
! Explanation
! Error Record
Error records are displayed in order from the latest one of those occurred.
Unit User Level Service Level

Other 20 error records are shown 500 error records are shown
All 100 error records are shown 2000 error records are shown
NOTE
• Up to 2000 errors can be checked when the service personnel password (2260) has been entered.
If the number of errors exceeds the limit, the oldest one is deleted.
35700 1/1
36000
System management
Monitor setup

Controller Main Display → Click F. → Tool → Monitor Setup
3. Mode
S1030-00-UM00
! Explanation
Basic adjustments of the display monitor can be performed. In addition, the displayed color can be adjusted according to the color of
prints. Also display monitor color can be adjusted to the print color according to the operating environment of the system.
IMPORTANT
• Before performing the monitor setup, check whether the color can be checked in the current condition. Change the
environment of the operating place as needed.
! Brightness Adjustment (CRT monitor, LCD monitor)

Perform the basic adjustment using hard keys or buttons of the display monitor.
IMPORTANT
• The brightness adjustment is required according to the operating environment.
! Monitor Setup (CRT monitor, LCD monitor)

Make a test print and adjust the monitor color by visual check.
! Adjustment procedure (CRT monitor, LCD monitor)

Follow the procedure below.
Working place environment check
Brightness adjustment
Monitor setup
! Brightness Adjustment (CRT monitor)
Perform the following adjustments using hard keys or buttons of the display monitor.
1. Set color temperature to the value displayed on the monitor with the hard keys.
2. Maximize the contrast.
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System management
3. Adjust the brightness so that the difference of the density between the BGR digital values 0, 0, 0 and 10,
10, 10 can barely be distinguished.
! Brightness Adjustment (LCD monitor)

Perform the following adjustments using hard keys or buttons of the display monitor.
NOTE
• For monitor setup procedure for LCD monitor, see Option Manual.
! Monitor Setup (CRT monitor)
1. Make a test print.

NOTE
• If Only Color Adjustment Pattern is selected, one test print is made. If All is selected, seven test prints are made.
2. Adjust the monitor color to match the test print following the instructions on the display.
3. Mode
Display
Color pallet Image selection section
Color pallet
Compare the sample image on the display with the test print. You can adjust the monitor color by clicking the color pallet.
Image selection section
Compare the sample image on the display with the test print. You can adjust the monitor color by selecting a sample image.
REPT: Data Initialization button
The monitor calibration data is initialized.
N: Confirmation button
Images that is adjusted and not adjusted are displayed.
ORDER: Save Profile button
The monitor profile data to which the configured settings are applied is made, and data is overwritten.
D: Detail button
The Detail Setting display is shown and the selected image can be adjusted in detail.
3. After all adjustments are finished, select Save Profile. A new monitor profile is made and the data is
overwritten.
36000 2/2
36100
Order data maintenance tool

Controller Main Display: 2260 → Click F. → Tool → Order data maintenance tool
3. Mode
S085600
! Explanation
If the PC is shut down forcibly and the EZ Controller does not start up or close down, the data of the database (PostgreSQL) used in
EZ Controller will be corrupted and the error message ☞ No. 15006 An abnormality occurred in the database. may be shown.
Use this tool to recovery the database only if this error message occurs.
! Delete all order data

Deletes all order data.
If the error message No.15006-00000, No.15006-00001 or No.15006-01000 occurs, perform Delete all order data.
IMPORTANT
• Performing Delete all order data deletes all processed order data.
! Retrieve order data

Retrieves the order data.
IMPORTANT
• Retrieve the order data that is processed when the error message occurs.
Procedure
1. Click Retrieve order data.
2. Enter the Order ID on the following display and select the destination folder, then click OK.
S085601
! Restructure order data index

Restructures the index data of the database.
User this tool if the error message No.15006-00002 occurs.
36100 1/1
37500
Saving log data
Saving log data
Saving log data
! Explanation
If a problem occurs during operation, the operation status when the problem occurs is recorded to HDD as log files.
IMPORTANT
• Usually, the log files are automatically saved. However, they can also be saved manually. Select the files to save as
needed.
• The log files are automatically saved in the following conditions.
• An error occurs.
• A problem occurs with the system program.
NOTE
• If a problem occurs with the software, obtain the information below with the log data and memory data.
3. Mode
• Status of when the problem occurred
• Operation performed before the problem occurred
• Whether or not an error occurred, and the kind of error
• Paper used when the problem occurred
• Any other things you realized
! Saving log data

Keyboard Destination Data format Output data
Alt+Y*1 C:\Noritsukoki\Log_and_Mem Compresses and saves the files • Log file of the module that uses log output
ory shown in the right column as API
LogData_YYYYMMDDhhmm • Log file of the image processing module
ss.LZH*3
• Log files of the printer and processor
• Log file of the scanner
• Watson log file*4
• Spec log file
• Event log file
• Error record file
• System capture data
• Minidump file*5
• Adobe DNG Converter log file*6
Alt+L*1 C\Noritsukoki\LogData Saves the files shown in the • Log file of the module that uses log output
right column to the API
LogData_Main_YYYYMMD • Log file of the image processing module
Dhhmmss folder*3
Errors C\Noritsukoki\ErrorLog Same as when Alt+Y are • Log file of the module that uses log output
(automatic pressed. API
acquisition) *2 • Log file of the image processing module
• Log file of the scanner
• Watson log file*4
• Spec log file
• Event log file
• Error record file
• System capture data
• Minidump file*5
• Adobe DNG Converter log file*6
*1. Up to 10 log data are stored on the HDD.

If the number of log data exceeds 10, the data is deleted from the oldest one.
*2. Up to 20 log data are stored on the HDD.
If the number of log data exceeds 20, the data is deleted from the oldest one.
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Saving log data
*3. YYYYMMDDhhmmss shows the date and time when the data was saved.
*4. Saves the file only when the system is used on Windows XP.
*5. Saves the file only when the system is used on Windows Vista.
*6. Saves the data if the system program of EZ Controller is ver. 3.0 or later.
3. Mode
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37600
Diagnostic tool
Diagnostic tool
Diagnostic Tool for EZ Controller PC

Controller Main Display → Click F. → Tool → Diagnostic Tool for EZ Controller PC
NOTE
• When using the diagnostic tool before the EZ Controller is installed or started up, separately start up the Diagnostic Tool for EZ
Controller PC in the following procedure.
• Start EzCtrlTool.exe in the Diagnostic Tool for EZ Controller folder of the EZ Controller software CD.
• Start EzCtrlTool.exe\ in C:\Noritsukoki\Common\DiagnosticTool\Bin folder of the PC that EZ Controller is installed.
3. Mode
G085312
! Explanation
The Diagnostic Tool for EZ Controller PC is a tool, which checks whether the PC fulfills the specification for using the EZ Controller.
In addition, the following diagnostic functions are included in the Diagnostic Tool for EZ Controller PC.
• The function, which checks whether each drive loads or writs a data normally.
☞ Drive Check
• The function, which checks whether the necessary software is installed for starting up the EZ Controller.
☞ Software check
• The function, which displays the TCP/IP settings and sends a Ping in a specified area.
☞ Network check
! PC performance
Item Explanation
OS Displays the OS name and version of the service pack.
CPU Displays the CPU name and frequency.
Memory Displays the amount of memory.
HDD Displays the total capacity and free space.
Video Displays the current monitor resolution and color.
Result Checks the condition of OS, CPU, memory, HDD and video and displays the result.
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Diagnostic tool
! Recommended specification of PC
If the recommended specification are fulfilled, OK is shown in the result. If NG is shown in the result, the error may occur as the
processing speed is low.
Item Recommended specification
OS WindowsXP Professional SP2 or higher
Windows Vista Business Edition SP1 or more*1
CPU (Generic PC) Pentium4 3.4 GHz or more (Generic PC)
CPU (High spec PC) Core2Duo 1.86 GHz or more (High spec PC)
CPU (Super high capacity PC) Core2Duo 3.0 GHz or more (Super high capacity PC)
Memory (Generic PC, High spec PC) 2 GB or more
Memory (Super high capacity PC) 4 GB or more
HDD (Generic PC) Drive C: HDD of 160 GB or more (5 GB free space is required)
3. Mode
HDD (High spec PC, Super high capacity Drive C: HDD of 80 GB or more (5 GB free space is required)
PC) Drive D: HDD of 80 GB or more (usable in the drive other than drive D)
Video Resolution: Supported 1024×768 pixcels
Color: Supported 32-bit true color
Video RAM capacity: 256 MB or more
*1. PC fulfilled the recommended specification of Super high capacity PC is required for using Windows Vista Business Edition.
IMPORTANT
• It is impossible to diagnose all patterns of the HDD installation condition, because there are so many patterns.
Reconfirm whether the recommended specification is fulfilled as shown below.
• 1: The recommended specification for a Generic PC is fulfilled, but the recommended specification for a High spec PC or
Super high capacity PC is not fulfilled.
• If using the PC as a High spec PC or Super high capacity PC, add the hard disk of 80 GB or more newly as a drive for
image saving.
• 2: The recommended specification for a Generic PC, High spec PC or Super high capacity PC is not fulfilled, but OK is
shown in the result.
• If using the PC as a Generic PC, change the partition size and add the free space of drive C to 160 GB or more.
• If using the PC as a High spec PC or Super high capacity PC, add the hard disk of 80 GB or more newly as a drive for
image saving.
• 3: Both of recommended specification for a Generic PC and High spec PC or Super High capacity PC are fulfilled.
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37600
Diagnostic tool
• 2: Both of recommended specification for a Generic PC, High spec PC or Super high capacity PC are fulfilled, but NG is
shown in the result. If the specification is as following figure, set drive E for image saving.
Drive C
160 GB or more
Drive C Drive D
80 GB or more and less than 160 80 GB or more
Drive C Drive D
80 GB or more 80 GB or more
3. Mode
Drive C Drive D Drive E
80 GB or more less than 80 GB 80 GB or more
Hard disk drive
Partition
G085428
! Checking procedure
1. Select F→Tool→Diagnostic Tool for EZ Controller PC.

NOTE
• If starting up the Diagnostic Tool for EZ Controller PC separately, double-click EzCtrlTool.exe in each folder.
2. If the display for selecting the target of diagnostic is shown, select Generic PC, High spec PC or Super
high capacity PC, then click OK.
Diagnoses whether the selected PC fulfills the recommended specification.
IMPORTANT
• If using Windows Vista Business Edition, the display for selecting the target of diagnostic is not shown. The
diagnostic tool recognizes the PC as a Super high capacity PC and diagnostic is performed.
S085429
3. Diagnosis result is shown.
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37600
Diagnostic tool
! Drive Check
3. Mode
G085311
! Explanation
Perform Drive Check when reading and writing from/to the drive is not performed normally.
For the drive diagnostic, the following process is carried out to get result. The fixed data on the hard disk drive is written to the
specified drive and the data is returned to the hard disk drive. Then the fixed data on the hard disk drive and the data returned to the
hard disk drive are compared.
IMPORTANT
• Perform Drive Check if the following message is shown even though the media is set to the media drive.
• No. 01503 The appropriate file was not found.
• No. 01510 Read the data. Set the media.
• No. 01511 Write the data. Set the media.
• No. 01512 Data was not read from the media.
• If checking the CD-R/RW or DVD drive in details, use LMPC DRIVE CHECK PROGRAM.
☞ 37610
Item Explanation
Drive The media drive with the check mark is performed the writing test.
Type Displays the name of media drive.
Failed Counts Displays the number of tests in the denominator, and the number of tests failed in the numerator.
Failed Information Displays the cause of error when performing the writing test of media drive.
Executed Counts (Initial value: Allows you to configure how many tests are performed to write the data set to Data Size into the
5) (input range: 1 to 60) media drive.
Data Size (MB) (initial value: Allows you to configure how many tests are performed to write the data set to Data Size into the
10) (input range: 1 to 500) media drive.
Start Writing Test Starts to diagnostic of Drive Check.
Clear Result Deletes the result of Drive Check.
Back Returns to Diagnostic Tool for EZ Controller PC.
1. Insert the media to perform the writing test into the media drive.
IMPORTANT
• For the CD-R/RW and Multi DVD drive, do not use the important media, because the data is overwritten.
• For the media other than CD-R/RW and Multi DVD drive, the data is added, and the Media Drive Self-
diagnostic is finished, then the data is deleted.
2. Select the drive to perform the writing test.
3. Set the Executed Counts and Data Size.
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37600
Diagnostic tool
4. Clicking Start Writing Test displays the dialog. Click Execute to start the test.
5. The cause of error is shown in the Failed Information.
Causes of the problem
Media is not set. Data Comparison error.
The media is write protected. Failed to read and write.
Capacity error.
! Software check
3. Mode
G085426
! Explanation
You can check whether the necessary software is installed for starting up the EZ Controller.
Yes is shown if the software is installed. If not, None is shown.
IMPORTANT
• Normally, the software is automatically installed when installing the EZ Controller.
Necessary software
Windows Installer 3.1
VC+ + 2005 redistributable module
.NET Framework Version 3.0*1
Postgre SQL
MSXML 4.0 Service Pack 2
MSXML 6.0
Sentinel Protection Installer 7.3.0
*1. For EZ Controller Ver. 2.33 or earlier, the necessary software is .NET Framework Version 2.0.
37600 5/6
37600
Diagnostic tool
! Network check
3. Mode
G085427
! Explanation
TCP/IP setting of the PC using the diagnostic tool for EZ Controller PC is shown. In addition, Ping command is sent in a specified
area, and response IP address is shown in a list.
! Response checking of PING
1. Enter the IP address to Start Address for starting the PING command.
2. Enter the IP address to Start Address for terminating the PING command.
3. Enter the time-out period to Time Out.
4. Click Execute.
NOTE
• Clicking Cancel stops the PING command.
5. The IP address which received the PING command are shown in a list.
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37610
Diagnostic tool
LMPC DRIVE CHECK PROGRAM
S085441
! Explanation
3. Mode
This tool is for checking if the CD-R/RW drive and DVD drive can be used normally with the EZ Controller.
IMPORTANT
• This program is included in the software CD of the EZ Controller Ver. 2.0 and later.
NOTE
• This check tool can confirm the following items.
Item Details
Drive information If the drive information can be normally read
If the drive can detect the disk
Disk information If the disk information can be read
QSS CD Simple If the QSS CD Simple Viewer can be written to CD-R/RW
If image files can be written in the first session and then data can be added in the second session
DVD Video If the DVD Video can be written to DVD-R/-RW/+R
Reading data If data written on each media can be read
RW erase If data on the CD-RW/DVD/RW can be erased at high speed
! Requirement
Following items are required for checking if the CD-R/RW drive and DVD drive can be used normally with the EZ Controller.
When checking the drive if it can be used as the CD-R/-RW drive
• The drive to be checked
• The disk for checking (Disc 1 to Disc 6)
☞ Making the disk for checking
• One blank CD-R (for checking the QSS CD Simple Viewer writing)
• One blank CD-RW (for checking the QSS CD Simple Viewer writing)
When checking the drive if it can be used as the DVD-R/-RW/+R drive
For checking the drive if it can be used as the DVD drive DVD-R/-RW/+R, following items are required in addition to items for
checking CD-R/-RW drive.
• The disk for checking (Disc 7 to Disc 15)
☞ Making the disk for checking
• One blank DVD-R (for checking DVD Video writing)
• One blank DVD-RW (for checking DVD Video writing)
• One blank DVD+R (for checking DVD Video writing)
• DVD player (for checking DVD Video reading)
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Diagnostic tool
When checking the drive if it can be used as the CD-R/-RW drive

1. Copy the LMPCCDDriveCheck folder in the Drive Check from the EZ Controller software CD to the PC
to be checked.
2. Start DriveTest##.exe in the copied folder.
NOTE
• ## in the file name DriveTest##.exe varies depending on the version.
3. After the LMPC test display is shown, select the drive to be checked from the pull-down menu of CD-R
Drive.
3. Mode
S085441
4. Click Drive Info without any disk in the drive to be checked.

5. After the Drive Info display is shown, check that not found is shown for Disc.
S085442
6. Click No to close the Drive Info display.

7. Click Drive Info with a disk in the drive to be checked.
8. After the Drive Info display is shown, check that inserted is shown for Disc.
9. Click No to close the Drive Info display.
10. Click Disc Info [1]−[6](CD).
11. Insert Disc1 to Disc6 following the instruction on the screen, and click OK.
S085443
NOTE
• Each disk checks if the media of the following format can be detected normally.
• Disc1: blank CD-R
• Disc2: used CD-R, model1, ISO9660 L1
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Diagnostic tool
• Disc3: closed CD-R, XA mode2 from1, JOLIET

• Disc4: blank CD-RW
• Disc5: used CD-RW, model1, ISO9660 L1
• Disc6: closed CD-RW, XA mode2 from1, JOLIET
12. Confirm that OK is shown at the Disk# section of the diagnosis result.
S085444
13. Insert a blank CD-R to the drive to be checked, and click QSS CD Simple(CD-R).
3. Mode
14. If data writing completes normally, the message writing finished is shown.
S085450
15. Insert a blank CD-RW to the drive to be checked, and click QSS CD Simple(CD-RW).
17. Confirm whether each CD made in Step 13 and Step 15 can be read normally.
18. Insert a CD-RW made in Step 15 to the drive to be checked, and click Erase(CD-RW).
19. If data erasing completes normally, the message erasing finished is shown.
20. Confirm whether the data in a CD-RW is normally erased.
When checking the drive if it can be used as the DVD-R/-RW/+R drive
When checking the drive if it can be used as the DVD-R/-RW/+/R drive, check the following in addition to the checking point for the
CD-R/-RW drive.
1. Click Disc Info [7]−[15] (DVD).
S085448
NOTE
• Each disk checks if the media of the following format can be detected normally.
• Disc7: blank DVD-R
• Disc8: used DVD-R, model1, UDF
• Disc9: closed DVD-R, mode1, UDF+JOLIET
• Disc10: blank DVD-RW
• Disc11: used DVD-RW, model1, UDF+ISO9660 L1
• Disc12: closed DVD-RW, mode1, JOLIET
• Disc13: blank DVD+R
• Disc14: used DVD+R, model1, UDF
• Disc15: closed DVD+R, mode1, UDF+JOLIET
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Diagnostic tool
3. Confirm that OK is shown at the Disk# section of the diagnosis result.
S085449
4. Insert a blank DVD-R to the drive to be checked, and click DVD Video(DVD-R).
3. Mode
S085450
6. Insert a blank DVD-RW to the drive to be checked, and click DVD Video(DVD-RW).
8. Insert a blank DVD+R to the drive to be checked, and click DVD Video(DVD+R).
10. Confirm whether each DVD made in Step 4, Step 6 and Step 8 can be read normally.
11. Insert a DVD-RW made in Step 6 to the drive to be checked, and click Erase(DVD-RW).
12. If data erasing completes normally, the message erasing finished is shown.
13. Confirm whether the data in a DVD-RW is normally erased.
! Making the disk for checking
The disk for checking formatted to the following type is required for checking whether the CD-R/-RW drive and DVD-R/-RW/+R
drive can be read normally with the EZ Controller.
Make the disk for checking following the procedure.
IMPORTANT
• Once the disk for checking is made, it can be used repeatedly.
• Make the disk for checking on the Multi DVD which is option of each model, completed the operation check.
NOTE
• The CD-R formatted to the following type is required for checking whether CD-R can be read.
• Disc1: blank CD-R
• Disc2: used CD-R, model1, ISO9660 L1
• Disc3: closed CD-R, XA mode2 from1, JOLIET
• The CD-RW formatted to the following type is required for checking whether CD-RW can be read.
• Disc4: blank CD-RW
• Disc5: used CD-RW, model1, ISO9660 L1
• Disc6: closed CD-RW, XA mode2 from1, JOLIET
• The DVD-R formatted to the following type is required for checking whether DVD-R can be read.
• Disc7: blank DVD-R
• Disc8: used DVD-R, model1, UDF
• Disc9: closed DVD-R, mode1, UDF+JOLIET
• The DVD-RW formatted to the following type is required for checking whether DVD-RW can be read.
• Disc10: blank DVD-RW
• Disc11: used DVD-RW, model1, UDF+ISO9660 L1
• Disc12: closed DVD-RW, mode1, JOLIET
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Diagnostic tool
• The DVD+R formatted to the following type is required for checking whether DVD+R can be read.
• Disc13: blank DVD+R
• Disc14: used DVD+R, model1, UDF
• Disc15: closed DVD+R, mode1, UDF+JOLIET
1. Copy CreateDiscs folder in the Drive Check folder of the EZ Controller software CD to the PC to be
made the disk for checking.
2. Start CreateDiscs.exe in the copied folder.
3. After the following display is shown, select the drive to be made the disk for checking from the pull-down
menu of CD/DVD-R Drive, then click OK.
3. Mode
S085445
S085446
5. After the following display is shown, confirm whether the result is OK.
S085447
! Error list of LMPC DRIVE CHECK PROGRAM

The error occurring condition of LMPC DRIVE CHECK PROGRAM are shown.
Error name Condition

CD-R Drive not found. The appropriate drive was not found.
error:EraseMedium Erasing data was failed.
error:GetUnitInfo Getting drive information was failed.
error:GetUnitInfo2
error:GetUnitSpeeds Getting drive rate information was failed.
error:GetMediumInfo Getting disk information was failed.
error:SetQCDParam Parameter set to CD-R engine is abnormal.
error:ImageToMedium Writing the image data was failed.
error:FileToMedium Writing the data was failed.
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Diagnostic tool
Error name Condition

error :%d 1 The drive was in motion.
2 The error occurs inside the CD-R engine.
3
4
5
6 The disk has no free space.
7 Unusable disk is inserted.
8 Buffer underrun occurs.
9 The communication error occurs in the drive.
10 Other error occurs in the drive.
11 The drive is not be prepared.
3. Mode
13
14
15
16 The drive is not available.
17 Error occurs while reading the data.
18 Error occurs while writing the data.
20
21
22 The file name is not correct.
23 Error occurs while making the image data.
24 Error occurs while reading the image data.
25 Error occurs while deleting the data.
26 The previous session part of disk is abnormal.
27 The image file was defective.
28 Memory-related error occurs.
29 DLL-related error occurs.
30 VCD / DVD-related error occurs.
31 The error occurs while performing verification.
VerifyError:%d 1 Opening file was failed while performing verification.
2 Securing file was failed while performing verification.
3 The number of file in the HDD and CD differ while performing verification.
4 The file name in the HDD and CD differ while performing verification.
5 The file data in the HDD and CD differ while performing verification.
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37700
System capture software
! Explanation
This is a software for capturing and saving screens of user operation such as mouse operation or keyboard operation. In addition, this
software has a viewer for playing the data of operation which is saved.
This software allows you to confirm what operation the user did or what screen had been shown when an error or trouble occurred.
IMPORTANT
• This software captures only the active window and the superior window of Noritsu Koki software.
! Compatible model
• Models on which EZ Controller is connected
• QSS-28 to QSS-35
3. Mode
NOTE
• If you use this software on the QSS-28 to QSS-35, the processing capacity may decrease.
IMPORTANT
• For the QSS-28 to QSS-35, or EZ Controller Ver. 2.33 or earlier, open the properties of System Capture registered in
Start menu and add /DEFNKC so that Target: on the Shortcut tab is C:\SysCap\SystemCap.exe /DEFNKC after
installing the system capture software, then restart the system capture software.
! Installation
IMPORTANT
• If using EZ Controller Ver. 2.4 or later, the system capture software is automatically installed when installing EZ
Controller.
• If you use the system capture software on the QSS-28 to QSS-35 or EZ Controller Ver. 2.33 or earlier, follow the
procedure below to install the system capture software.
1. Open the System Capture folder.

2. Double-click Setup.exe.
3. When the Welcome to the Install Shield Wizard for SystemCapture screen is shown, click Next.
4. When the Software License Agreement screen is shown, click YES.
5. When the Destination Location screen is shown, confirm the installation destination, then click Next.
6. When the InstallShield Wizard Complete screen is shown, click Finish.
! How to use the system capture software and setting display
How to start up
This software is registered in Startup. Therefore, the software automatically starts when the OS is started and the following icon is
shown on the taskbar.
System capture software icon
S091450
If the icon is not shown on the taskbar, start up SystemCap.exe in the folder of the installation destination.
NOTE
• The system capture software is normally installed in the C:\SysCap folder.
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Icon on the taskbar

You can confirm the status of the system capture software by the icon color shown on the taskbar.
Icon Color Status

Light blue Capturing is under suspension.
Red Screens are being captured.
Orange An error is being occurred.
Clicking this icon shows the following menu.
3. Mode
S091438
• Start Capture (S): Starts the screen capturing.
• End Capture (E): Quits the screen capturing.
• Setting (A): Displays ☞ Capture Condition Setting Screen.
• Quit Process (X): Exits the screen capture software. You cannot exit the system capture software while the screen capturing. Exit
the software after completing the screen capturing.
Capture Condition Setting Screen
2
3
4
6 8
7
9 10
11
12 15
13 16
14 17
S091439
1. You can select the capture pattern to use. If you newly configure the capture pattern, enter the name here.
2. You can specify the folder to output the captured data.
3. You can configure the number of files to be output. If the number exceeds the configured number, the oldest file is overwritten
with a new file.
4. You can configure the maximum size of the captured data to be output per a file. If the file size exceeds the configured size, the
next file is created.
5. You can select whether to start the screen capturing automatically when starting up the system capture software.
6. This mode is for the developer. In addition, nothing changes even if you change this setting.
7. You can configure the timing to confirm whether to capture the screen. This software judges whether to capture the screen by the
timing configured here. If the small numeric value is configured for Timing, pressure on the CPU will increase. Therefore, it
affect the processing capacity of other application.
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8. You can configure how many superior windows of the active window are captured. If the large numeric value is configured for
Capture Level, pressure on the CPU will increase. Therefore, it affect the processing capacity of other application.
9. You can configure the screen-capture timing. The screens are captured by the timing multiplied the time configured in 7 by the
numeric value configured here.
NOTE
• In addition, the screen capture is performed when clicking a mouse or entering figures with a keyboard. Therefore, you do
not need to enter the short period of time here.
10. You can specify the size when saving the captured screen. If you save the screen without reduction, it is easy to confirm the
screen. However, the maximum storage period will be reduced.
11. You can specify the number of colors when saving the captured screen. If you save the screen with many colors, it is easy to
confirm the screen. However, the maximum storage period will be reduced.
12. You can configure whether to capture the screens of the mouse operation.
13. You can configure whether to capture the screens of the keyboard operation.
14. You can configure whether to capture the changes of drive status. Captures the screen if the drive status is changed. (e.g. if the
3. Mode
USB memory is inserted)
NOTE
• This data is used for analysis by Research & Development department. Therefore, you cannot see this data with the viewer.
15. You can configure whether to capture the screens of CPU and memory utilization. The screens are captured by the timing
multiplied the time configured in 7 by the numeric value configured here.
16. You can configure whether to capture the network status. The screens are captured by the timing multiplied the time configured in
7 by the numeric value configured here.
NOTE
17. You can configure whether to capture the process status. The screens are captured by the timing multiplied the time configured in
7 by the numeric value configured here.
NOTE
! How to use the viewer software and Configuration screen

How to start up
Start up SystemCapView.exe in the folder of the installation destination.
NOTE
• The system capture software is normally installed in the C:\SysCap folder.
Display mode
There are following two types of Display mode.
Convenient display mode Detailed display mode
NOTE
• You can switch the display mode from Window(W) → Change Display Mode(M) in the menu bar.
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! Convenient display mode
10
11
3. Mode
12
1
6
3 4 5 9 7 8
S091440
1. Displays the position of the currently displayed screen on all captured data. Dragging the triangle changes the display position of
the captured screen.
NOTE
• If the triangle does not move to the dragged position, there are no captured data there. In this case, the captured data that is in
the nearest position from the position to which you moved the triangle is shown.
2. Displays the date that the screen was captured and the file name.
3. Saves a still image of the currently displayed screen in bitmap format. (Snapshot)
4. Moves to the position where the amount of screen change is large before the currently displayed screen. (Scene skipping)
5. Displays the previous captured screen of the currently displayed screen. (Frame advance)
6. Plays or stops the captured data.
7. Moves to the screen next to the currently displayed screen. (Frame advance)
8. Moves to the position where the amount of screen change is large after the currently displayed screen. (Scene skipping)
9. You can specify the direction or speed to play the data. If you select the direction of minus, the data is played inversely.
10. Displays the captured screen.
11. Displays the position and the status of the mouse.
Pointer Status
Any buttons of the mouse are not being pressed.
The right mouse button is being clicked.
The middle mouse button is being clicked.
The left mouse button is being clicked.
12. Displays the operation status of the keyboard. If the key on the keyboard that you specified is pressed, the button is shown in
yellow. For details about how to change the displayed characters and displayed keys, see ☞ Key display setting.
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In addition, if an unspecified key is pressed, KEY is shown in yellow.
! Detailed display mode
5
3
4
3. Mode
1
6
8
14, 15, 16
9 10 12 13
11 17
19
18
20
S091441
1. Displays the position and the status of the mouse.
Pointer Status
Any buttons of the mouse are not being pressed.
The right mouse button is being clicked.
The middle mouse button is being clicked.
The left mouse button is being clicked.
2. Displays the captured screen.

3. You can specify the display range of 4. Drag the bar to the left if it is difficult to select the display position with the triangle on 5,
because there are many captured screens. The display is enlarged and you can select the display position in 5 easily.
4. Indicates the currently displayed position among all captured data. In addition, this indicates the position of the range specified in
5 among all captured data.
If the display is enlarged in 3, the data range which can be shown in 5 will be narrower. If the display is reduced in 3, the data
range in 5 will be broader.
5. Displays the currently displayed position of the area whose magnification is specified in 3 and the data range is shown in 4.
Dragging the triangle moves the display position.
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NOTE
• If the triangle does not move to the dragged position, there are no captured data there. In this case, the captured data that is in
the nearest position from the position to which you moved the triangle is shown.
6. You can specify the start position and end position when clipping the captured data.
7. Displays the captured date, number of frames and the file name of the displayed data.
8. Saves a still image of the currently displayed screen in bitmap format. (Snapshot)
9. Moves to the position where the amount of screen change is large before the currently displayed screen. (Scene skipping)
10. Displays the previous captured screen of the currently displayed screen. (Frame advance)
11. Plays or stops the captured data.
12. Moves to the screen next to the currently displayed screen. (Frame advance)
13. Moves to the position where the amount of screen change is large after the currently displayed screen. (Scene skipping)
14. Moves to the previous position where the mark is added.
15. You can add the mark to the position currently displayed. In addition, you can clear the mark.
3. Mode
16. Moves to the next position where the mark is added.
17. You can specify the direction or speed to play the data. If you select the direction of minus, the data is played inversely.
18. Displays the operation status of the keyboard. If the key on the keyboard that you specified is pressed, the button is shown in
yellow. For details about how to change the displayed characters and displayed keys, see ☞ Key display setting.
In addition, if an unspecified key is pressed, KEY is shown in yellow.
19. Displays the CPU utilization.
20. Displays the memory utilization.
! Menu bar
Item Explanation Remarks
File(F) Open(O) Displays ☞ File Open.
Write(E) Captures the part specified in 6. on Detailed display This item is only
mode and saves it with an alias name. available for
Detailed display
mode.
CSV Write(C) Unused
Environment(S) Displays ☞ Environment.
Capture Environment Displays ☞ Capture Condition Setting Screen.
Quit(X) Quits the viewer software.
Control(C) Play/Pause(P) Plays or stops the captured data.
Play Speed You can configure the playback speed.
Find(F) You can search display position by entering the
active window name.
Top Moves to the top of the file.
Last Moves to the last of the file.
Time Input(T) You can move the display position by entering the
time when the screen was captured.
Frame Input(N) Moves to the frame number which you specify.
Snapshot Saves a still image of the currently displayed screen
in bitmap format.
Scale Zoom You can configure the smooth level of the display. This item is only
Scale Reduce available for
Detailed display
Add Mark/Delete Mark(M) You can add the mark on the currently displayed
mode.
position or cancel the mark.
To Next Mark Moves to the next position where the mark is added.
To Before Mark Moves to the previous position where the mark is
added.
Mark All Clear Deletes all marks which you added.
Jump To Play(J) Moves the display range to the position of the
triangle.
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Item Explanation Remarks

Window(W) Equal Ratio(I) Displays the screen with the same size as the captured
size.
Max Ratio(O) Displays the screen with the maximum size.
Change Display Mode(M) Switches the mode between Convenient display
mode and Detailed display mode.
Help(H) Version information Displays the version of the system capture software.
! Environment
Common setting
3. Mode
1 7
2 8
3
4
5
6
S091446
1. You can configure the waiting time per a sample screen when playing the data at normal speed.
2. You can configure the waiting time per a sample screen when playing the data at two times faster than normal speed.
3. You can configure the waiting time per a sample screen when playing the data at three times faster than normal speed.
4. You can configure the waiting time per a sample screen when playing the data at four times faster than normal speed.
5. You can configure the threshold amount of change of the screen for scene skipping. As the value gets larger, the frequency of
screens which are shown will increase.
6. You can configure the maximum number to divide the captured data for scene skipping.
7. You can configure whether to insert the time on the snapshot data.
8. If you insert the date on the snapshot data, you can configure the position of the date.
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Key display setting
1
2
3 4
3. Mode
S091447
1. You can select the key table to be displayed.
2. You can enter the name of the key table.
3. You can configure the width of the keyboard display.
4. You can configure the height of the keyboard display.
5. Displays the information of the key settings. Double-clicking the line shows the following key setting display.
S091448
6. You can configure the virtual code of the keyboard. Enter the code directly or click KeyIn KeyCode to show the setting display,
and configure the code.
7. You can configure the key name to show on the screen.
! File Open
2 1
S091449
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1. Displays the start time of the screen capture.

2. Displays the end time of the screen capture.
3. Mode
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37750
Data Initialization Tool
! Explanation
If downgrading the system program of EZ Controller from Ver. 2.4 or later to Ver. 2.33 or before, some errors may occur when the
following setting data remains.
Data that may cause of some errors if it remains when downgrading the system program
• Automatic Contrast (Shadow/Highlight) and Automatic Contrast 2 which are configured for media in Master DSA
• Automatic Contrast (Shadow/Highlight) and Automatic Contrast 2 which are configured for media in DSA of each print channel
Initialize the appropriate data in the following procedure when downgrading the system program of EZ Controller from Ver. 2.4 or
later to Ver. 2.33 or before.
! Procedure
3. Mode
1. Downgrade the system program of EZ Controller to Ver. 2.33 or before.
2. Exit the EZ Controller application after restarting the PC.
3. Insert the CD of EZ Controller Ver. 2.4 or later and open the CD drive.
4. Execute DataInitialization.exe stored in the root folder of the CD-ROM.
5. When the following display is shown, click OK.
S085602
NOTE
• If the DataInitialization.exe is executed when EZ Controller Ver. 2.4 or later is installed, only the END button is shown.
6. The following display is shown after completing the data initialization, and click OK.
S085603
NOTE
• If the data initialization is failed and an error occurs, downgrading the system program is not performed normally or the
backup data may be corrupted. In this case, downgrade the system program again or initialize the data with
DataInitialization.exe after loading the backup data when the system works normally.
7. Click END button to exit the DataInitialization.exe.
S085602
8. Start up EZ Controller and confirm that the Automatic Contrast (Shadow/Highlight) and Automatic
Contrast 2 for media are 0.
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37750
! Errors on DataInitialization.exe
If some errors occur on the DataInitialization.exe, the display below is shown.
S085604
Error Condition
Could not get the version name of EZC The version name of EZ Controller cannot be read from the registry.
from the registry.
Could not get the file path from the The path that the backup data is saved cannot be read from the registry.
registry.
3. Mode
Initialization was failed.[∗] Failed to initialize the appropriate data in the backup data.
The file was not found. The backup data was not found.
37750 2/3
37750
3. Mode
This page is intentionally blank.
37750 3/3
4000
4. Troubleshooting
Error and attention message regulation ................................................................................ 4001

Classification of errors and attention messages ...................................................................................................4001
Suffix number ......................................................................................................................................................4002
Diagnosis appendix: FB scanner ........................................................................................... 4500
List of FB scanner's error message (for EPSON type) ........................................................................................4500
Attention message: Printer .................................................................................................. 41000
No. 01012-01095 See the Troubleshooting Manual for Corrective action of Attention message. .................41000
Attention message: Scanner ............................................................................................... 41300
No. 01302 Would you like to stop scanning? ..................................................................................................41300
No. 01401 Attach the Film Carrier. .................................................................................................................41300
No. 01438 Set the attachment. .........................................................................................................................41300
No. 01456 Could not start the scanner. ...........................................................................................................41300
No. 01457 The scanner has canceled processing. Processing will quit. ........................................................41300
4 Troubleshooting
Attention message: Disk/Media ........................................................................................... 41500
No. 01501-01549 See the EZ Controller Troubleshooting Manual for Corrective action of Attention message. ....
41500
Attention message: NMC ..................................................................................................... 41620
41620
Attention message: External system ................................................................................... 41821
No. 1821 For corrective action of the attention message, see the d-Storage/ CD-R external writing system Service
Manual. ..............................................................................................................................................................41821
Attention message: Main ..................................................................................................... 41900
No. 01850 The data was not written to the Network Folder. Would you like to output the data to a local folder? .
41900
No. 01851 This Order ID data already exists. Would you like to output the data to a local folder? .............41900
No. 01852 The data was not written to the Network Folder. Would you like to output the data to a local folder? .
41900
No. 01853 This Order ID data already exists. Stop the process. ....................................................................41900
No. 01854 Scanning data does not exist in the Controller database. Data in the EZLab database will be used
instead. ...............................................................................................................................................................41900
No. 01860-01997 See the EZ Controller Troubleshooting Manual for Corrective action of the Attention message.
41900
Attention message: Edit ....................................................................................................... 43370
43370
Attention message: External system ................................................................................... 44200
No. 4200-4231 For corrective action of the attention message, see the d-Storage/ CD-R external writing system
Service Manual. .................................................................................................................................................44200
Attention message: Bravo II/CD-R external writing system (Directly connecting Rimage) .. 44350
No. 4350-4360 For corrective action of the attention message, see the Bravo II Service Manual/d-Storage/ CD-R
external writing system Service Manual. ..........................................................................................................44350
Error message: Scanner ...................................................................................................... 46500
No. 06463 Scanner data receive error .............................................................................................................46500
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4000
Error: NMC .......................................................................................................................... 46620

No. 06621 Could not connect to the server. ....................................................................................................46620
No. 06622 There is no backup data in the server. ...........................................................................................46620
No. 06623 Noritsu-eNET Mail was not started. ..............................................................................................46620
No. 06624 Failed to download the backup data. .............................................................................................46620
Error message: Software upgrade ....................................................................................... 46802
No. 06803 Language version of message data is incorrect. Message display in English. .............................46802
Error message: Image processing ....................................................................................... 46830
No. 06831 Image correction error ...................................................................................................................46830
No. 06832 Image composition error ................................................................................................................46830
No. 06833 Image process log output error ......................................................................................................46830
Error message: Main ........................................................................................................... 46900
No. 06900 Main control system error. .............................................................................................................46900
No. 06907 The file was not found. ..................................................................................................................46900
No. 06913 System was shut down forcibly. Restart the system. ....................................................................46900
4 Troubleshooting
No. 06930 Failed to register the order. ............................................................................................................46900
No. 06932 Template data is abnormal. ............................................................................................................46900
Error message: Edit ............................................................................................................. 49000
No. 09000 Edit mode System error. ...............................................................................................................49000
No. 09002 Edit mode Image data error. .........................................................................................................49000
No. 09003 Edit mode Image read error. .........................................................................................................49000
Error message: Bravo II/CD-R external writing system (directly connecting to Rimage) ..... 49350
No. 9350-9381 For corrective action of the error message, see the Bravo II Service Manual and the d-Storage/
CD-R external writing system Service Manual. ................................................................................................49350
Attention message: Main controller/ Setting module ........................................................... 49450
No. 10006 Could not start printing as the printer is not powered on. .............................................................49450
No. 10400 Could not find the file necessary to display the printer error/attention messages. ........................49450
No. 10403 An error occurred in print process. ................................................................................................49450
No. 10503 There is insufficient space left on the disk. Increase the free space of disk then retry. ................49450
No. 10509 The specified area is too small. It will be deleted. ........................................................................49450
No. 10000-010532 See the Troubleshooting Manual for Corrective action of Attention message. ...............49450
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Error message: Main controller/ Setting module ................................................................. 49560

No. 15000 System error. ..................................................................................................................................49560
No. 15001 USB hardware key was not detected. Confirm that the hardware key is connected. ..................49560
No. 15002 There is insufficient space on the hard disk. Delete the unnecessary file(s). ...............................49560
No. 15003 The drive specified for image storage is not available. Confirm the drive setting. .....................49560
No. 15005 Failed to retrieve images. Check the specified destination and retry. .........................................49560
No. 15006 An abnormality occurred in the database. .....................................................................................49560
No. 15007 An error occurred in the Printer. ....................................................................................................49560
No. 15300 Failed to initialize the data. ............................................................................................................49560
No. 15301 Failed to read the data. ...................................................................................................................49560
No. 15302 Failed to write the data. .................................................................................................................49560
No. 15500 Language version of the message data is incorrect. Messages are displayed in English. ............49560
No. 15501 The program will not run properly due to fragmented files. Reinstall the program. ....................49560
No. 15502 %s has already started. ...................................................................................................................49560
No. 15503 Failed to register the template. .......................................................................................................49560
No. 15504 Failed to delete the template. .........................................................................................................49560
4 Troubleshooting
No. 15505 The System will be forcibly shut down due to insufficient memory. Close the application that is
currently running, and restart the system. .........................................................................................................49560
No. 15506 Failed to copy the template. ...........................................................................................................49560
No. 15507 Failed to create the user Template. ................................................................................................49560
No. 15508 Failed to create the index. ..............................................................................................................49560
No. 15509 Failed to create the package. ..........................................................................................................49560
No. 15510 Failed to register the multi print. ...................................................................................................49560
No. 15511 Failed to register the price sheet. ...................................................................................................49560
No. 15512 Failed to delete the multi print. ......................................................................................................49560
No. 15513 Failed to delete the price sheet. ......................................................................................................49560
No. 15514 Failed to register the index print. ...................................................................................................49560
No. 15515 Failed to register the package print. ...............................................................................................49560
No. 15516 Failed to created the multi print. ....................................................................................................49560
No. 15517 Failed to created the price sheet. ....................................................................................................49560
No. 15518 Failed to delete the package print. .................................................................................................49560
No. 15519 Failed to delete the index print. .....................................................................................................49560
No. 15520 Failed to read the information file. ................................................................................................49560
No. 15521 The template information in the file is not correct. .......................................................................49560
No. 15522 %s was failed. ................................................................................................................................49560
No. 15523 Data was not found. .......................................................................................................................49560
Commercial printer .............................................................................................................. 49570
No. 15550 An error occurred on the printer. For detail, refer to the screen of the printer driver. ................49570
No. 15551 System error. ..................................................................................................................................49570
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Error and attention message regulation
Classification of errors and attention messages
! Attention message
Messages shown to provide information in normal processing are attention messages.
• If replacing consumable parts is necessary
• If the judgment of operator is necessary
• If a simple operation mistake has been made
! Error
Messages shown in abnormal conditions are error messages.
• If there is something wrong with the system
• If a serious operation mistake has been made, performing the operation not allowed to be performed
! Error/Attention message number

Error/Attention message number consists of main and suffix numbers. For 01234-00001, 01234 is the main number and 00001 is the
suffix number.
4. Troubleshooting
Main number
It identifies the content of Error/Attention message.
Operator takes a corrective action judging with the content and the countermeasure represented by the main number.
Main number
Attention message 00001 to 4999, 10000 to 14999
Error 05000 to 09999, 15000 to 19999
Suffix number
It identifies error occurring place and condition.
Service personnel figures out the error occurrence condition judging with the content of the suffix number and performs the diagnosis.
NOTE
• For the content of suffix number, see Suffix number.
☞ 4002
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4002
Suffix number
! Types of suffix number

Suffix numbers can be classified to the following three types.
• No suffix numbers
• Displays the condition
• Displays the total of bit operation
! No suffix numbers
If the occurrence condition is single
Example 1
Suffix number Condition
- The cover is opened.
! Displays the condition

If the occurrence condition is multiple and only one of them is the object of the occurring cause, its suffix number is shown in five
4. Troubleshooting
digits.
Example 2
00001 The sensor does not detect DARK.
00002 The sensor does not detect LIGHT.
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4500
Diagnosis appendix: FB scanner
Diagnosis appendix: FB scanner
List of FB scanner's error message (for EPSON type)
The following table shows the conditions and the corrective actions for each error message.
Error message Condition Countermeasure

The copy may be positioned The copy is out of the copy deck in the flatbed Put the copy on the copy deck in the flatbed
improperly or the selected area is scanner. scanner so that it fits in the deck.
too small. Manually specify the image frame for the copy.
The copy outline is not clear. Manually specify the image frame for the copy.
The image frame is too small with the digital ICE Clear the DIGITAL ICE Technology(TM)
function valid. check box.
Manually resize the image frame.
Flatbed Scanner Communication The driver software for the flatbed scanner has not Check the conditions shown on the left and
Error been installed. then start the FB scanner execution display by
The power of the flatbed scanner is off. pressing again on the Order
display.
The cable is not connected firmly to USB port 1 or
SCSI2 to which the flatbed scanner is connected.
The flatbed scanner has not been unlocked.
There is insufficient memory. The computer memory is not enough. Decrease the resolution or make the image
4. Troubleshooting
frame smaller.
There is nothing to scan. There is no copy on the copy deck. Place the copy correctly.
Cancel When the user interrupt the previewing or scanning Perform the same previewing or scanning
Quit the process. operation operation again after closing the message.
There is insufficient space left on The hard disk space is not enough. Decrease the resolution or make the image
the hard disk. frame smaller.
The copy may be improperly The copy is out of the copy deck. Place the copy so that it fits in the copy deck.
positioned.
If the copy is not out of the copy deck, close the
error message and enlarge or move the image
frame to fit the image.
Capturing communication error. The flatbed scanner is used by the EZ Controller Check the conditions shown on the left and
software while the flatbed scanner is in use by click Preview on the Order Display again to
other software. access the flatbed scanner display.
The power of the flatbed scanner is off.
The cable is not connected firmly to USB port 1 or
SCSI2 to which the flatbed scanner is connected.
Are you sure you want to initialize Setting Initialization is clicked on the flatbed If you want to initialize, click OK. If not, click
All Data including Tone Curve scanner display. Cancel.
and its backup data?
Cut position error. The upper left corner of scanned area is recognized Click Preview again.
as placed in an incorrect position (The copy
position is correct.)
Cut angle error. The inner angle of scanned area is not recognized
as 90 degrees (The copy angle is correct.)
DLL Load Completed Attempted to load DLL again although it has Click CLOSE to close the message display and
already been loaded. flatbed scanner display. Then, click YES on
DLL Load Failed DLL is recognized that it has not been installed. the Order Display to access the flatbed scanner
display again.
DLL installation failed.
The DLL was not loaded. DLL has not been loaded.
IMPORTANT
• Among the messages shown above, if DLL Load Completed, DLL Load Failed or The DLL was not loaded. recurs,
reinstall the EZ Controller software. See the PC Service Manual.
4500 1/1
41000
Attention message: Printer
Attention message: Printer
No. 01012−01095
See the Troubleshooting Manual for Corrective action of Attention message.
Condition
IMPORTANT
• Attention messages not explained in this Service Manual are listed in the table.
See the EZ Controller Troubleshooting Manual for corrective actions for the messages.
Attention message (Printer)
Attention message table
No. 01012 The print channel is not set. Confirm the print channel.
No. 01018 Would you like to stop processing?
No. 01032 One moment please. . .
No. 01040 Press the [ORDER] key.
No. 01048 Press the [ORDER] key. Wait until output has completed.
No. 01050 Additional Picture CD's cannot be made in this order. Press the [ORDER] key.
4. Troubleshooting
No. 01079 If you would like to make a Picture CD, using the current data, press the [ORDER] key.
No. 01080 Unable to accept additional processing at this time. Press the [ORDER] key.
No. 01095 Unable to accept additional processing at this time.
NOTE
• In the Attention message table, attention message numbers that are not used currently may be listed.
41000 1/1
41300
Attention message: Scanner
No. 01302
Would you like to stop scanning?
Attention message release

YES or NO
• Select YES while scanning a film to have the film ejected.
• Select NO to close the message and continue scanning.
Condition
00000 This message appears if the F12 (STOP) key is pressed or STOP is clicked while scanning.
4. Troubleshooting
41300 1/5
41300
No. 01401
Attach the Film Carrier.

NO
Condition
00000 The user clicked OK on the Input Media Selection display when the film carrier is not attached.
NOTE
• Click Setting Change, then Input Media icon on the Order Display of the Easy Operation mode to access the Input Media Selection
display.
Check Point
1 Attach the film carrier.
4. Troubleshooting
41300 2/5
41300
No. 01438
Set the attachment.

NO
Condition
00000 The user attempted OK when the attachment is not set even though MFC is attached as a film carrier on the
Input Media Selection display.
NOTE
• Click Setting Change, then Input Media icon on the Order Display of the Easy Operation mode to access the Input Media Selection
display.
Check Point
1 Set the attachment.
4. Troubleshooting
41300 3/5
41300
No. 01456
Could not start the scanner.

NO
Condition
00000 • After the EZ Controller started and the film scanner was registered to the input media, the film scanner
control software failed to start up.
• Started the EZ Controller while the film scanner is being registered to input media by the EZ Controller.
NOTE
• The scanner software will be installed on the PC as an independent software from the EZ Controller.
• You cannot register a film scanner if the scanner software is not installed.
Check Point
4. Troubleshooting
1 Reset the power supply.
2 Reinstall the scanner software.
3 When recurs, obtain the log data.
☞ 37500
41300 4/5
41300
No. 01457
The scanner has canceled processing. Processing will quit.

NO
Condition
00000 The film scanner started scanning but the scanner has cancelled processing before the data transfer to the EZ
Controller is completed.
NOTE
• If this message appears, some error or attention messages have occurred in the scanner.
4. Troubleshooting
41300 5/5
41500
Attention message: Disk/Media
Attention message: Disk/Media
No. 01501−01549
See the EZ Controller Troubleshooting Manual for Corrective action of Attention
message.
Condition
IMPORTANT
See the EZ Controller Troubleshooting Manual for Corrective action of Attention message.
Attention message (Storage Media)
No. 01501 The media is write protected.
No. 01502 Replace the media.
No. 01503 The appropriate file was not found.
No. 01505 Exif Information could not be read.
No. 01508 There are some files that could not get written to the media. Would you like to stop processing?
4. Troubleshooting
No. 01510 Read the data. Set the media.
No. 01511 Write the data. Set the media.
No. 01512 Data was not read from the media.
No. 01513 Data was not written to the media. Format the media?
No. 01515 Data is too large to write.
No. 01516 Data is too large to read.
No. 01517 Invalid image format. Failed to read.
No. 01519 Data has been written to this media. Would you like to delete all the written files?
No. 01520 Select the template.
No. 01521 Template information does not match to make the Album Print.
No. 01522 Are you sure to print the previous frame except selected one?
No. 01523 It was not registered as an option.
No. 01528 Registered Print Type of Print Channel is not for normal printing.
No. 01529 Failed to read the bar code.
No. 01530 The data was not written to the Network Folder. Make sure a Network Folder exists.
No. 01531 The data was not written to the Network Folder. Make sure the Network is connected.
No. 01533 Data was saved to the storage media.
No. 01534 Data was not written to the Hard Disk. Would you like to delete the image file(s)?
No. 01536 The data has already been written to this media. Format this media?
No. 01539 The data has already been written to this media. Set a new media.
No. 01540 Data could not be written to the media. Confirm the media drive setting.
No. 01542 The same order number data already exists. Would you like to overwrite?
No. 01543 This file is CMYK data. Color cannot be converted correctly. Would you like to read the data?
No. 01545 The image size aspect ratio is not correct. Data was not written.
No. 01546 Data could not be written to the media. Confirm that the media capacity matches the Media Capacity Setting.
No. 01547 Data was saved to the storage media. Remove the media.
No. 01548 Hard disk is full. Would you like to delete the image file(s)?
No. 01549 Data is too small to read.
NOTE
• In the Attention message table, attention message numbers that are not currently used may be listed.
41500 1/1
41620
Attention message: NMC
Attention message: NMC
No. 01621−01722
message.
Condition
IMPORTANT
Attention message (NMC)
No. 01637 Print Channel was not set. The order was not accepted.
No. 01638 Print Type in the Print Channel Setting is not Normal Print. The order was not accepted.
No. 01639 Failed to read the DPOF file. The order was not accepted.
No. 01644 Exif Information was not read.
4. Troubleshooting
No. 01645 Data is too large to read.
No. 01646 Invalid image format. Failed to read.
No. 01649 The Aspect Ratio of image size is incorrect. Failed to write.
No. 01650 Data is too small to read.
No. 01658 The Picture CD could not be created because there are more frames than can be saved.
No. 01702 Meida is being written. One moment please. . .
No. 01719 New software has been received. Would you like to upgrade the software?
No. 01720 E-mail has received.
No. 01723 Uploading the setting data. One moment please. . .
No. 01724 %s is running.
No. 01725 Failed to download the backup data.
NOTE
41620 1/1
41821
Attention message: External system
No. 1821
For corrective action of the attention message, see the d-Storage/ CD-R external writing
system Service Manual.
Condition
IMPORTANT
For corrective action of the attention message, see the d-Storage/ CD-R external writing system Service Manual.
Attention message (External system)
No. 1821 The data cannot be output to the External System. Confirm the power supply of External System.
NOTE
4. Troubleshooting
41821 1/1
41900
Attention message: Main
No. 01850
The data was not written to the Network Folder. Would you like to output the data to a
local folder?

YES or NO
• Select YES to output the data to the local hard disk.
• Select NO to stop the operation.
Condition
00001 The folder which is configured for Folder path registration in the Output to EZLab on the EZLab Setting
screen did not exist when the user attempted to register the order.
00002 PC on which EZLab has been installed and PC on which EZ Controller has been installed was not connected to
the network correctly.
screen was write protected when the user attempted to register the order.
00004 The hard disk which is configured for Folder path registration in the Output to EZLab on the EZLab Setting
4. Troubleshooting
was full when the user attempted to register the order to the folder.
Check Point
1 Confirm the setting of Folder path registration in the Output to EZLab on the EZLab Setting screen.
2 Confirm that the network is connected correctly.
3 Confirm that the folder which is configured is not write protected or check if the hard disk is not full.
41900 1/7
41900
No. 01851
This Order ID data already exists. Would you like to output the data to a local folder?

YES or NO
• Select YES to output the data to the local hard disk.
• Select NO to stop the operation.
Condition
00000 The same order ID is already registered when the user attempted to register the order to EZLab.
4. Troubleshooting
41900 2/7
41900
No. 01852
The data was not written to the Network Folder. Would you like to output the data to a
local folder?

YES
NOTE
• The order which is currently registering is deleted.
Condition
screen is deleted during the registration of the order.
00002 The network connection for PC on which EZLab has been installed and PC on which EZ Controller has been
installed is disconnected.
screen is write protected during the registration of the order.
4. Troubleshooting
00004 The hard disk which is configured for Folder path registration in the Output to EZLab on the EZLab Setting
is full during the registration of the order.
Check Point
1 Confirm the setting of Folder path registration in the Output to EZLab on the EZLab Setting screen.
2 Confirm that the network is connected correctly.
3 Confirm that the folder which is configured is not write protected or check if the hard disk is not full.
41900 3/7
41900
No. 01853
This Order ID data already exists. Stop the process.

YES
NOTE
Condition
00000 The order of same order ID is registered during the registration of the order to EZLab.
4. Troubleshooting
41900 4/7
41900
No. 01854
Scanning data does not exist in the Controller database. Data in the EZLab database
will be used instead.

YES
NOTE
Condition
00000 The registered order data does not exist on the EZ Controller PC when the user attempted to judge the order.
NOTE
• This attention message is shown if the order from a film is judged on the EZ Controller PC different from that which received the
order.
• If the order is judged on the same EZ Controller with that which received the order, the data is processed in 12-bit. Therefore, the
finished print is superior in quality than the finished print judged on the different EZ Controller from that which received order.
4. Troubleshooting
41900 5/7
41900
No. 01860−01997
See the EZ Controller Troubleshooting Manual for Corrective action of the Attention
message.
Condition
IMPORTANT
Attention message (Software)
No. 01850 The data was not written to the Network Folder. Would you like to output the data to a local folder?☞ No. 01850
No. 01851 This Order ID data already exists. Would you like to output the data to a local folder?☞ No. 01851
No. 01852 The data was not written to the Network Folder. Stop the process.☞ No. 01852
No. 01853 This Order ID data already exists. Stop the process.☞ No. 01853
Scanning data does not exist in the Controller database. Data in the EZLab database will be used instead.☞ No. 01854
4. Troubleshooting
No. 01854
No. 01860 Service information is not set up. The writing will be canceled.
No. 01861 Accessing the media. The writing will be canceled.
No. 01862 The size specified in the DPOF information is not correct. Would you like to read the file?
No. 01863 Auto Correction was not processed.
No. 01864 The output media service information was updated.
Attention message (Main)

No. 01901 Selected optional function is not available. If you need to use, Install it.
No. 01903 Proceeding. One moment please. . .
No. 01908 A Picture CD could not be made. Confirm the settings.
No. 01922 Viewer Software was not found. Confirm the settings.
No. 01926 Set the Media Print Paper Fitting in Frame Print to "Cut", "Overall" or "Real Size".
No. 01939 The String is too long to register.
No. 01940 Invalid format. Failed to read.
No. 01941 Would you like to delete the selected Print Menu?
No. 01943 The setting has changed. Would you like to register?
No. 01944 Appropriate Print Menu was not found. Stop the process.
No. 01945 A tab where the Print Menu has not been set exists. Would you like to continue?
No. 01947 The selected Print Channel is used as a Print Menu Icon. Would you like to delete?
No. 01952 This Order Check Number already exists.
No. 01957 Reserve the order.
No. 01967 Input the Order ID.
No. 01973 EZLab is not set.
No. 01974 EZLab was not found.
No. 01975 The order was not found.
No. 01976 Failed to read the database.
No. 01977 There is insufficient space left on the disk. Stop the process.
No. 01980 Failed to import the file. Confirm the file is correctly selected.
No. 01981 Short Cut Key is selected overlapped.
No. 01982 Reserved orders remain. Delete all the reserved orders.
No. 01995 Processing an order. Cannot change this setting.
No. 01996 Processing the order. . . The setting data was not updated.
41900 6/7
41900

No. 01997 Setting data will be updated.
NOTE
4. Troubleshooting
41900 7/7
43370
Attention message: Edit
No. 04001−04054
message.
Condition
IMPORTANT
Attention message (Edit)
No. 04001 Are you sure about deleting?
No. 04002 Red Eye Correction cannot be executed no more.
No. 04003 Image cannot be inserted into the specified position.
No. 04004 Graphics are too large to insert.
No. 04006 Prints cannot be made with this Print Channel. Select a Print Channel using a larger paper width.
4. Troubleshooting
No. 04010 Specify the image area.
No. 04015 Selected file already exists.
No. 04017 The head and jaw position is opposite, or the selected area is too small.
No. 04018 Would you like to quit the Edit Mode?
No. 04019 If you Import, all customer information will be deleted. Are you sure you want to Import?
No. 04020 Failed to write the file.
No. 04021 Failed to read the file.
No. 04023 Image magnification ratio or reduction ratio is out of range.
No. 04024 Select the layer.
No. 04025 This template has more than 16 layers. This template cannot be used.
No. 04026 The image size is too large to insert.
No. 04027 The same data already exists. Would you like to overwrite?
No. 04028 Failed to export the Image Save File.
No. 04029 The drive is empty.
No. 04030 Failed to delete the Exported Image Save Data.
No. 04031 There is insufficient space left on the disk.
No. 04032 Template size is too large to read.
No. 04033 Vertical templates cannot be used to make frame prints. Select a horizontal template.
No. 04034 A pupil could not be detected in the specified area.
No. 04035 Additional phrases could not be saved.
No. 04036 The image size is too small to insert.
No. 04037 The same file name already exists. Would you like to overwrite?
No. 04040 The database was not changed. Confirm the property of each field.
No. 04041 A form larger than the print size cannot be used.
No. 04042 Single Form is not positioned.
No. 04043 A Single Form protrudes from the Print Area.
No. 04044 Single Form is overlapped.
No. 04045 No more than three Single Form types can be positioned.
No. 04046 When the Paper Setting is changed, the current position information is canceled.
No. 04047 The selected font was not found.
No. 04048 The image size is too small to make a Test Print.
No. 04049 No more items can be added.
43370 1/2
43370

No. 04053 Image Save Data was not found.
No. 04054 Image Save Data was not found.
NOTE
4. Troubleshooting
43370 2/2
44200
No. 4200−4231
For corrective action of the attention message, see the d-Storage/ CD-R external writing
system Service Manual.
Condition
IMPORTANT
Attention message (External PCs)
No.4200 The ink comes to an end.
No.4201 The CD is filled to capacity when writing the Viewer Software. This order will be canceled.
No.4202 The background data was not found.
No.4203 The logo data was not found.
No.4204 There is insufficient space left on the hard disk.
4. Troubleshooting
No.4205 An error has occurred in the Rimage.
No.4206 The Viewer Software folder was not found.
No.4207 The Shop Data folder was not found.
Attention message (External system)

No.4208 Image size is too large.
No.4209 Confirm the CD-R external writing system.
No.4210 Confirm the CD-R external writing system.
No.4211 The data cannot be output to the CD-R external writing system. Confirm the power supply of CD-R external writing
system.
No.4213 The output media size is too large. The data cannot be output to the External System.
No.4215 Confirm the d-Storage.
No.4216 The data cannot be output to the d-Storage. Confirm the power supply of d-Storage.
No.4217 Confirm the LAN connection with the d-Storage.
No.4230 Previous order information remains. Would you like to continue?
No.4231 Too many files. Could not read.
No.4260 The share folder of Rimage is full.
NOTE
44200 1/1
44350
Attention message: Bravo II/CD-R external writing system (Directly connecting Rimage)
Attention message: Bravo II/CD-R external writing system (Directly connecting Rimage)
No. 4350−4360
For corrective action of the attention message, see the Bravo II Service Manual/d-
Storage/ CD-R external writing system Service Manual.
Condition
IMPORTANT
See the Bravo II Service Manual for Corrective action of Attention message.
Attention message (Bravo II)
No.4350 The input bin is empty. Set the media and press the Ink Cartridge button on the Bravo.
No.4351 The quantity of ink in the color ink cartridge ran short. Open the cover of the Bravo and press the Ink Cartridge button, then
install the new cartridge. When continuing processing without replacing the cartridge, press the Ink Cartridge button.
No.4352 The quantity of ink in the black ink cartridge ran short. Open the cover of the Bravo and press the Ink Cartridge button, then
install the new cartridge. When continuing processing without replacing the cartridge, press the Ink Cartridge button.
4. Troubleshooting
No.4353 The quantity of ink in both ink cartridges ran short. Open the cover of the Bravo and press the Ink Cartridge button, then
install the new cartridges. When continuing processing without replacing the cartridges, press the Ink Cartridge button.
No.4354 The Bravo Top Cover is open. Close the cover.
No.4355 The shared folder of PTBurn is full. Wait until the writing of CD is completed.
No.4356 The power supply of Bravo is not ON. Turn ON the Bravo.
No.4357 The data has already been written to this media. Set a new media.
No.4358 Write the data. Set the media.
IMPORTANT
CD-R external writing system
No. 4360 The shared folder of Rimage CD/DVD Publishing Systems is full. Wait until the writing of CD is completed.
44350 1/1
46500
Error message: Scanner
Error message: Scanner
No. 06463
Scanner data receive error
Alarm release
NO
Error message release
NO
Condition
Condition
When scanning data was sent and received between the scanner and the EZ Controller, the conditions below appeared.

00001 Receiving scanning data failed.
00002 Scanning permission failed.
00003 Instructing scanning settings failed.
00004 Scanning prohibition failed.
00005 Instructing scanning termination failed.
4. Troubleshooting
Check Point
1 Restart the EZ Controller.
2 Confirm that the version of the EZ Controller matches the scanner software version.
☞ 37500
IMPORTANT
• This error may occur also if CPU of the PC is occupied by other process other than that of the system program.
If the error occurs in specific condition or timing, check whether the device or software used has any problems.
• Communication (Ethernet etc.)
• Hardware (Media drive etc.)
• Software (Antivirus software etc.)
Diagnosis
Countermeasure Manual No.
1. Uninstall the EZ Controller. PC Service Manual
2. Install the EZ Controller again.
1. Uninstall the scanner software. Scanner Service Manual
2. Reinstall the scanner software.
Reinstall the system program. PC Service Manual
Perform recovery.
Failed part Manual No.

Hard disk PC Service Manual
Scanner control PCB Scanner Service Manual
Scanner unit
46500 1/1
46620
Error: NMC
Error: NMC
No. 06621
Could not connect to the server.
Alarm release
NO
YES
Condition
00000 It is shown when you attempt to download backup data via the Reading Data (Noritsu-eNET → CPU) display
but that the backup data has not been downloaded after a certain period of time.
Check Point
1 Restart the PC.
Diagnosis
4. Troubleshooting
Confirm the connection to the server. −
Confirm the connection of the LAN cable. −
Execute again Reading Data (Noritsu-eNET -> CPU). −
46620 1/4
46620
Error: NMC
No. 06622
There is no backup data in the server.
Alarm release
NO
YES
Condition
00000 The error will be shown when you attempt to download backup data via the Reading Data (Noritsu-eNET →
CPU) display but there is no backup data in the server.
4. Troubleshooting
46620 2/4
46620
Error: NMC
No. 06623
Noritsu-eNET Mail was not started.
Alarm release
NO
YES
Condition
00000 The error will be displayed when you attempt to check Noritsu-eNET mail but there is no mail display software.
Diagnosis
Reinstall the Noritsu-eNET software. −
4. Troubleshooting
46620 3/4
46620
Error: NMC
No. 06624
Failed to download the backup data.
Alarm release
NO
YES
Condition
00000 It is shown when you attempt to download backup data via the Reading Data (Noritsu-eNET → CPU) display
but the backup data has not been applied after a certain period of time.
Check Point
1 Restart the PC.
Diagnosis
4. Troubleshooting
Confirm the connection to the server. −
Confirm the connection of the LAN cable. −
Execute again Reading Data (Noritsu-eNET -> CPU). −
46620 4/4
46802
Error message: Software upgrade
Error message: Software upgrade
No. 06803
Language version of message data is incorrect. Message display in English.
Alarm release
NO
YES
Condition
00000 When the power supply is turned on or when the language of the system specification is to be changed, the
selected language does not appear.
Diagnosis
Upgrade the system program.
4. Troubleshooting
46802 1/1
46830
Error message: Image processing
Error message: Image processing
No. 06831
Image correction error
No. 06832
Image composition error
No. 06833
Image process log output error
Alarm release
NO
YES
Condition
06831-00000 Process by Image Correction Module failed.
06832-00000 Process with Image Composite Module failed.
4. Troubleshooting
06833-00000 Process with image processing module failed.
IMPORTANT
• Image processing is performed by the software of EZ Controller.
The error above may occur if problems occur with the software.
• The error messages above are displayed to specify the cause.
Check Point
☞ 37500
46830 1/1
46900
Error message: Main
Error message: Main
No. 06900
Main control system error.
Alarm release
NO
NO
Condition
Condition
The EZ Controller system is in unexpected conditions such as that there are no necessary files, files are damaged or data is not consistent.
Suffix number (bit) Condition

00001 ARCNET or LVDS cannot be used.
00002 There is no enough memory, failed to operate.
00004 There is no initial data file.
00008 It loses one frame of the scanned images (0 frame).
00016 The temporary file can not be made.
4. Troubleshooting
00064 Occurs while the backup data in the HDD is checked.
Could not save the backup data from the HDD to the memory.
00128 Occurs while the backup data in the HDD is checked.
Failed backup data is detected while the backup data in the HDD is checked.
00256 Communication error between tasks
00512 The backup file of the frame format cannot be found.
01024 The data base file of the archive is damaged.
02048 Data used in the main program is corrupted. For example, the software is being operating abnormally.
04096 When writing the data to the input media like MO, the image data is not written normally.
Check Point
1 Reset the power supply. -
2 Load the system data. ☞ 35400
3 When recurs, obtain the log data. ☞ 37500
IMPORTANT
• This error may occur also if CPU of the PC is occupied by other process other than that of the system program.
If the error occurs in specific condition or timing, check whether the device or software used has any problems.
• Communication (Ethernet etc.)
• Hardware (Media drive etc.)
• Software (Antivirus software etc.)
• The error above may occur if problems occur with the software.
• Normally, the errors above do not occur. If those errors are shown, save the log data.
☞ 37500
Diagnosis
The countermeasure action and the failed part would differ depending on the suffix number (bit).
Suffix number (bit) Countermeasure Manual No.

00064 1. Load the backup data. -
00128 2. If there is no improvement in symptom after the backup data is read, initialize all the
data, then load the backup data again.
46900 1/6
46900
Error message: Main
Suffix number (bit) Countermeasure Manual No.

00004 Reinstall the system program. PC Service Manual
00016
00001 Perform recovery.
00002
00256
00512
02048 • The above errors may occur if problems occur with the software. ☞ 37500
• When recurs, get the log data.
04096 Check the connection of each media drive. PC Service Manual
Suffix number (bit) Failed part Manual No.

00002 Hard disk (for system) PC Service Manual
00064
00128
00512
00001 Laser control PCB QSS Service Manual
iBeam control PCB
4. Troubleshooting
Printer I/F main PCB
00008 Scanner control PCB Scanner Service Manual
00032 Scanner unit
04096 Each media drive PC Service Manual
NOTE
• To access the wiring diagrams, click Wiring diagrams in Bookmarks.
46900 2/6
46900
Error message: Main
No. 06907
The file was not found.
Alarm release
NO
NO
Condition
00001 The required file for setup does not exist.
NOTE
• The file name where the error occurs is displayed in the second line of the message.
Diagnosis
Upgrade the system program. -
4. Troubleshooting
46900 3/6
46900
Error message: Main
No. 06913
System was shut down forcibly. Restart the system.
Alarm release
NO
NO
Condition
Condition
System has shut down forcibly while processing.

00001 QSS_SEQ.exe file has shut down forcibly.
00002 QSS_Dsp.exe file has shut down forcibly.
00004 NMC-related .exe file has shut down forcibly.
00008
4. Troubleshooting
00016
00032
00064 Image processing software has shut down forcibly.
00128 Media I/O transformer has shut down forcibly.
00256 Failed to communicate with POS server.
00512 Controller was shut down forcibly.
01024 Input Controller was shut down forcibly.
02048 Photo Retouching Module was shut down forcibly.
04096 POM was shut down forcibly.
NOTE
• For functions of each module, see ☞ 32540.
IMPORTANT
☞ 37500
Check Point
2 If the error above occurs when reading data, confirm that the image data is a readable format with EZ ☞ 35400
Controller.
Diagnosis

46900 4/6
46900
Error message: Main
No. 06930
Failed to register the order.
Alarm release
NO
NO
Condition
Condition
Orders received with the Order Display, Consumer Terminals or Net Order could not be registered in the main controller.

00001 Registering order data failed.
00002 Registering piece data failed.
00003 Registering frame data failed.
4. Troubleshooting
Check Point
☞ 37500
Diagnosis

46900 5/6
46900
Error message: Main
No. 06932
Template data is abnormal.
Alarm release
NO
NO
Condition
Condition
If the template data is cleared after starting order using the print channel which the template data is registered.
Check Point
1 Register the template data in the print channel again.
4. Troubleshooting
46900 6/6
49000
Error message: Edit
Error message: Edit
No. 09000
Edit mode System error.
Alarm release
NO
YES
Condition
00005 Making data for frame printing is failed.
00007 Changing the size of template image is failed when entering in image editing mode.
00008 Changing the magnification of inserted image data is failed.
00009 Reading the letter information file in the template selection display is failed.
00010 Reading phrase data is failed.
00012 Changing the size of template image is failed when entering the information file correction display.
00013 Opening the file is failed.
4. Troubleshooting
NOTE
• This message appears when operating in the Edit mode.
IMPORTANT
☞ 37500
Check Point
Diagnosis
Upgrade the EZ Controller system program. -
Reinstall the EZ Controller software. PC Service Manual
Perform recovery.
49000 1/3
49000
Error message: Edit
No. 09002
Edit mode Image data error.
Alarm release
NO
YES
Condition
00005 Reading PSD image file is failed.
00007 Reading image file to insert is failed.
00010 Reading thumbnail file in the template selection screen is failed.
NOTE
Check Point
4. Troubleshooting
1 Check if the corrective image data is selected.
2 Carry out the operation using another image data.
Diagnosis
Perform recovery.
49000 2/3
49000
Error message: Edit
No. 09003
Edit mode Image read error.
Alarm release
NO
YES
Condition
00001 The image saved data is damaged.
00002 The information file is not found when reading a image.
00003 The template file is not found when reading a image.
NOTE
Check Point
4. Troubleshooting
1 Check if the corrective image data is selected.
2 Carry out the operation using another image data.
Diagnosis
Perform recovery.
49000 3/3
49350
Error message: Bravo II/CD-R external writing system (directly connecting to Rimage)
Error message: Bravo II/CD-R external writing system (directly connecting to Rimage)
No. 9350−9381
For corrective action of the error message, see the Bravo II Service Manual and the d-
Storage/ CD-R external writing system Service Manual.
Condition
NOTE
• In the Error message table, error message numbers that are not used currently may be listed.
IMPORTANT
• Error messages not explained in the Service Manual are listed in the table below.
See the Bravo II Service Manual for corrective actions of the messages.
Error (Bravo II)
Error message table
No.9350 The setting file could not be read. Start by default setting.
No.9351 DLL version is incorrect.
No.9354 PTIF.DLL process response error.
4. Troubleshooting
No.9356 The selected order was not deleted.
No.9357 Failed to write to the CD.
No.9358 PTBurn system error.
No.9359 Tray Operation error. Press the Ink Cartridge button on the Bravo.
No.9360 The ink cartridges were not found. Open the cover of the Bravo and press the Ink Cartridge button. Make sure the
cartridges are installed.
No.9361 Bravo Internal Printer communication error. Press the Ink Cartridge button of the Bravo.
No.9362 The media was not picked. Press the Ink Cartridge button of the Bravo.
No.9363 Arm operation error. Press the Ink Cartridge button of the Bravo.
No.9364 Arm Picker error. Press the Ink Cartridge button of the Bravo.
No.9365 There are no user authorizations on the personal computer. Login as Administrator, and restart the software.
No.9366 PTBurn Internal Software error. Restart the software.
No.9367 CD-R drive for Bravo was not found. Disconnect all the cables from the Bravo (including power supply). Then reconnect
all the cables to the Bravo and restart the computer.
No.9369 The Bravo Utility was not started.
No.9370 The PTBurn was not started.
No.9371 The shared folder of PTBurn could not be accessed.
No.9373 Job history information file error.
No.9374 An error has occurred when data writing was executed on the Bravo.
No.9375 The media was not picked. Remove the media and turn ON the power supply of the Bravo.
No.9376 An error has occurred when data writing was executed on the Bravo.
IMPORTANT
• Error messages not explained in the Service Manual are listed in the table below.
For corrective action of the error message, see the d-Storage/ CD-R external writing system Service Manual.
CD-R external writing system (Directly connecting Rimage)
Error message table
No.9350 The setting file could not be read. Start by default setting.
No.9351 DLL version is incorrect.
No.9356 The selected order was not deleted.
No.9357 Failed to write to the CD.
No.9380 Rimage CD/DVD Publishing Systems was not started.
No.9381 Failed to access the shared folder of Rimage CD/DVD Publishing Systems.
49350 1/1
49450
Attention message: Main controller/ Setting module
No. 10006
Could not start printing as the printer is not powered on.

YES
Condition
00000 The system requested the printer to print when the communication between the EZ Controller PC and the printer
failed.
Check Point
1 • Confirm the printer status.
1. For the QSS printer, confirm that the program timer for the printer is not activated.
2. Confirm that the circuit breaker of the printer is turned ON.
3. Confirm the connection status of the LAN cable. (PC ⇔ Printer)
NOTE
4. Troubleshooting
• If the condition applies any of conditions above, Off-line is shown on the Controller Main Display.
2 • If any error of the printer occurs, perform the corrective action to close the error.
Diagnosis
1. For the QSS printer, confirm that the printer I/F main PCB works normally. Printer Service Manual
2. Confirm the connection status of the LAN cable using the Network Self-Diagnostic.
3. For the QSS printer, confirm the status of the Printer I/F Main PCB using Printer I/F Main PCB
Self-Diagnostic.
49450 1/8
49450
No. 10400
Could not find the file necessary to display the printer error/attention messages.

YES
Condition
Condition
The required file was not found when starting up the output module of printer.

00001 The error table file was not found.
00002 The message data file was not found.
00004 HELP data file was not found.
Check Point
1 Restart the EZ Controller.
4. Troubleshooting
Diagnosis
1. Uninstall the maintenance software of the printer. Printer Service Manual
2. Reinstall the maintenance software of the printer.
49450 2/8
49450
No. 10403
An error occurred in print process.

YES
Condition
Condition
This attention message is shown if the system received the information that the printing cannot be performed from any cause on the
printer when starting printing.
In addition, if clicking NO on the attention message No.10402, this attention message is shown.
Check Point
1 1. Click the appropriate order on the Controller Main Display. The order is shown in green.
2. Click Delete.
3. Perform the process from over the order registration again.
4. Troubleshooting
49450 3/8
49450
No. 10503
There is insufficient space left on the disk. Increase the free space of disk then retry.

YES
Condition
Condition
The destination drive to save the data did not have enough space when the user attempted to save the data on each screen.

00001 Template Save screen
00002 Index Edit screen
00003 Package Edit screen
00004 Multi print edit screen
00005 Price sheet print edit screen
00006 Environment screen
4. Troubleshooting
Check Point
1 Confirm that there are enough space on the destination folder to save the data.
2 If there are several data to be saved, reduce the number of the data.
49450 4/8
49450
No. 10509
The specified area is too small. It will be deleted.

YES
Condition
Condition
A small area which cannot be printed correctly is created on the Template Information Edit screen.

00001 The shorter side of the rectangular image area is less than 32 pixels.
00003 The shorter side of the rectangular area which circumscribed the polygonal image area is less than 32 pixels.
00004 The dimension of the polygonal image area is 0 pixel.
00005 The shorter side of the oval image area is less than 32 pixels.
Check Point
4. Troubleshooting
1 Specify the image area or text area again.
49450 5/8
49450
No. 10000−010532
See the Troubleshooting Manual for Corrective action of Attention message.
Condition
IMPORTANT
See the EZ Controller Troubleshooting Manual for corrective actions for the messages.
*1. Attention messages in the 10500s are for the Multi Purpose Format Creation Software.
For details about each attention message, see the Multi Purpose Format Creation Software Operator's Manual.
*2. Attention messages in the 10100s is for the T15/LS Connection Unit.
For details about each attention message, see the T15/LS Connecting Unit Operator's Manual.
*3. Attention messages in the 10500s are for the commercial printer for large format.
Attention: Main controller/ Setting module

No. 10000 Are you sure you want to quit the application?
4. Troubleshooting
No. 10001 Are you sure you want to delete the order?
No. 10003 Select the Same Service Name.
No. 10004 Processing of the print has been started. Failed to interrupt.
No. 10005 Invalid setting data is included. Check the print channel setting.
No. 10006 See Could not start printing as the printer is not powered on. ☞ No. 10006.
No. 10007 An order is in process. Would you like to stop processing?
No. 10008 There are some devices for which closedown checks are not completed. Are you sure you want to quit the
application?
No. 10009 Printer information has been changed. Please update the printer setting screen.
No. 10010 Confirm the media output setting.
No. 10011 There are remaining orders. Would you like to process with EZ Controller?
No. 10012 Service name for media output is not present. Uncheck media output.
No. 10013 It is not allowed to select the same order number.
No. 10014 Destination disk is full. Check the free space.
No. 10015 Specified destination was not found. Would you like to retry?
No. 10016 Images were retrieved successfully.
No. 10017 An attention message is shown on the Printer.
No. 10018 Would you like to stop printing?
No. 10019 There is insufficient space on the hard disk.
No. 10020 There is insufficient space on the hard disk.
No. 10021 An error occurred while making print image. Processing will quit.
*2
No. 10100 Order Reservation cannot be executed.
No. 10101 *2 A reserved order remains. Would you like to insert film manually?
*2
No. 10102 Cannot start film processing as scanner is not available.
No. 10200 Additional scanning is not allowed as order number has been incremented.
No. 10201 Unable to hold the correction values as image size has been changed.
No. 10300 There is no data in the specified path. Specify the correct path.
No. 10302 Would you like to restart the EZ Controller to read the data?
No. 10304 Could not cancel as the end processing has started.
No. 10305 If you change the setting, you will have to set up the registered print channel and the NetOrder destination
printer again. Are you sure you want to change the setting?
No. 10306 Cannot register the printer.
No. 10307 Set up the scanner.
No. 10308 The scanner you have selected is not installed. Select another scanner.
49450 6/8
49450

No. 10309 Cannot register with the paper size selected.
No. 10310 Cannot manipulate as order is being processed.
No. 10311 Printer registration has been changed. EZ Controller will restart.
No. 10312 The main printer has been designated for this group. Would you like to change the main printer?
No. 10313 Cannot delete the printer. Change the main printer.
No. 10315 Printer information has been changed. Would you like to update the information?
No. 10316 Cannot set up the scanner.
No. 10317 The print quality setting was changed. Some of the settings in print channel were invalidated.
No. 10323 Processing an order. . . Cannot change the setting because the template specified in the print channel is
currently being used.
No. 10400 See Could not find the file necessary to display the printer error/attention messages. ☞ No. 10400.
No. 10401 The Paper Setup was not executed.
No. 10402 The Paper Setup was not executed. Would you like to start printing?
No. 10403 See An error occurred in print process. ☞ No. 10403.
*1
No. 10500 Would you like to stop editing the information?
No. 10501*1 Would you like to delete the selected template?
4. Troubleshooting
No. 10502*1 Registration was completed.
No. 10503*1 See There is insufficient space left on the disk. Increase the free space of disk then retry.☞ No. 10503.
No. 10504*1 This template has more than 16 layers. This template cannot be used.
No. 10505*1 Template size is too large to read.
*1
No. 10506 Template size is too small to read.
No. 10507*1 Select the Use Layer.
No. 10508*1 Image area is not specified. Specify at least one image area in order to register.
No. 10509*1 See The specified area is too small. It will be deleted.☞ No. 10509.
No. 10510*1 Would you like to delete the selected package?
No. 10511*1 Would you like to delete all the packages?
*1
No. 10512 Would you like to delete the selected index?
No. 10513*1 Would you like to delete all the indexes?
No. 10514*1 Image dimension is not correct. Select the image of 3632x549 pixel.
No. 10515*1 The image file format is not supported.
No. 10516*1 The maximum allowable number of registration will be exceeded. No more template can be read.
No. 10517*1 An index with the same name already exists. Change the title name.
*1
No. 10518 A package with the same name already exists. Change the title name.
No. 10519*1 Template of the same name already exists. Change the name.
No. 10520*1 Multi print of the same name already exists. Change the name.
No. 10521*1 The maximum allowable number of registration will be exceeded. No more multi print can be read.
No. 10522*1 Are you sure you want to delete all the multi prints?
No. 10523*1 Are you sure you want to delete the selected multi prints?
*1
No. 10524 The maximum allowable number of registration will be exceeded. No more index can be read.
No. 10525*1 Failed to create new title name. Enter another title name.
No. 10526*1 The maximum allowable number of registration will be exceeded. No more package can be read.
No. 10527*1 An index with the same name already exists. Change the title name.
No. 10528*1 The maximum allowable number of registration will be exceeded. No more price sheet can be read.
No. 10529*1 Are you sure you want to delete all the price sheets?
*1
No. 10530 Are you sure you want to delete the selected price sheets?
No. 10531*1 Template of the same name already exists. Would you like to overwrite?
No. 10532*1 Multi print of the same name already exists. Would you like to overwrite?
No. 10533*1 Format of EZ Controller will be renewed. Would you like to register the format?
No. 10534*1 Would you like to execute %s?
49450 7/8
49450

No. 10535*1 %s has completed.
No. 10536*1 The folder already exists. Would you like to overwrite?
*1
No. 10537 The maximum allowable number of registration will be exceeded. No more data can be read.
No. 10550*3 Replace the paper.
NOTE
4. Troubleshooting
49450 8/8
49560
Error message: Main controller/ Setting module
No. 15000
System error.
Alarm release
NO
NO
Condition
00001 AllPrinterInfo.XML does not exit.
00002 Photo Retouching Module is started up.
00003 Photo Retouching Module does not exit.
00004 Input Controller does not exit.
00005 Setting Module does not exit.
00006 Failed to start up POM.
00007 Input Controller has been already started up.
4. Troubleshooting
00008 Table of the database does not exit.
00009 Exception occurs in the order management thread.
00010 Failed to save a image to the order data DB.
00011 Exception occurs in the media acquisition thread.
00012 Exception occurs in the auto correction calculation thread.
00013 Exception occurs in the output image creation thread.
00014 Failed to make an output image.
00015 Exception occurs in the print output thread.
00016 Exception occurs in the media output thread.
00017 Exception occurs in the main controller.
00018 An error occurred in the database process.
00019 Failed to start up a specific process.
01000 The drive for saving image of the EZ Controller cannot be recognized.
For details of operation specification, see ☞ 50500.
IMPORTANT
• This error occurs if EZ Controller could not start up normally.
• In addition, the error may occur if the EZ Controller software has any problem.
• The following errors are shown before the EZ Controller software is abnormally terminated if unexpected circumstances
occur.
The corrective action is same as that of the suffix number 0009 for the attention message No. 15000.
Display
15000−00009 15000−00009 15000−00009

Application_Thread Exception!!! Application_Unhandled Exception!!! System error
Check Point
49560 1/35
49560

Diagnosis
Suffix
number
00001 to 1. Reset the power supply. • PC Service Manual
00016 2. Uninstall the EZ Controller.
3. Install the EZ Controller again.
00001 to 1. When recurs, get the log data. ☞ 37500
00016
01000 1. Confirm that the drive is connected by the EZ-Controller self-diagnosis. ☞ 37600
2. Change the storage location of images on the Operator Selections display.
4. Troubleshooting
49560 2/35
49560
No. 15001
USB hardware key was not detected. Confirm that the hardware key is connected.
Alarm release
NO
NO
Condition
00000 Occurs if the USB hardware key cannot be detected under the following conditions.
1. When EZ Controller is started up
2. When the detection status of the USB hardware key is checked every 60 minutes after EZ Controller was
started up
3. When START is clicked on the Controller Main Screen
4. Troubleshooting
Diagnosis
Check the connection status of the USB hardware key connected to the USB slot of the PC. -
49560 3/35
49560
No. 15002
There is insufficient space on the hard disk. Delete the unnecessary file(s).
Alarm release
NO
NO
Condition
00000 • When system is turning on, or when writing data to the hard disk drive, the size of the free space of the drive
to which image data is saved to becomes 3 GB or less.
• When turning on the power supply, the free space of the EZ Controller preinstalled drive is 10 GB or less.
NOTE
• If the EZ Controller preinstalled drive and the drive for image saving is the same, this attention message is shown when the free space
of the drive is 10 GB or less.
4. Troubleshooting
Check Point
1 Delete unnecessary files. -
Diagnosis
Perform recovery. PC Service Manual
Hard disk (for system) PC Service Manual
49560 4/35
49560
No. 15003
The drive specified for image storage is not available. Confirm the drive setting.
Alarm release
NO
NO
Condition
00000 The hard disk drive which is set for saving the image is not found when starting up the EZ Controller.
Check Point
1 Confirm the setting of the drive for saving the image.
4. Troubleshooting
Diagnosis
Hard disk (for saving image) PC Service Manual
49560 5/35
49560
No. 15005
Failed to retrieve images. Check the specified destination and retry.
Alarm release
NO
NO
Condition
00000 Failed to retrieve the order data when the user attempted to retrieve the order data with Retrieve order data on
the Order data maintenance tool screen.
Check Point
1 Confirm that there is a specified folder in the destination to save the data retrieved.
4. Troubleshooting
49560 6/35
49560
No. 15006
An abnormality occurred in the database.
Alarm release
NO
NO
Condition
Condition
The data of the database (PostgreSQL) used in the EZ Controller was corrupted.

00000 An error occurs within the database.
00001 The database is damaged.
00002 The index information of the database is damaged.
01000 Other error occurs in the database.
4. Troubleshooting
Check Point
If the attention message No.15006-00000, No.15006-00001 or No.15006-01000 occurs
1 Restart the PC. -
2 Retrieve the order data when the error occurs if the error reoccurs even though the ☞ 36100
PC is restarted.
3 Delete all order data. ☞ 36100
IMPORTANT
• Performing Delete all order data deletes all processed order data.
If the attention message No.15006-00002 occurs
1 Restart the PC. -
2 Retrieve the order data when the error occurs if the error reoccurs even though the ☞ 36100
PC is restarted.
3 Restructure the order data index. ☞ 36100
49560 7/35
49560
No. 15007
An error occurred in the Printer.
Alarm release
NO
NO
Condition
00000 Error occurs on the LPS-24PRO if the EZ Controller and LPS-24PRO are connected using the LPS-24PRO
connection software.
Check Point
1 Confirm the error on the LPS-24PRO and perform the corrective action to close the error.
4. Troubleshooting
49560 8/35
49560
No. 15300
Failed to initialize the data.
Alarm release
NO
YES
Condition
00000 This error occurs if initializing the EZ Controller data failed.
Diagnosis
Perform data initialization again. ☞ 32550
4. Troubleshooting
49560 9/35
49560
No. 15301
Failed to read the data.
Alarm release
NO
YES
Condition
00000 This error occurs if the EZ Controller failed to read data normally.
Diagnosis
Try loading data again. ☞ 35400
4. Troubleshooting
49560 10/35
49560
No. 15302
Failed to write the data.
Alarm release
NO
YES
Condition
00000 This error occurs if the EZ Controller failed to write data normally.
Diagnosis
Try writing data again. ☞ 35400
Confirm the status of the media to write data to. -
• Is the media write-protected or not?
4. Troubleshooting
• If data is written to the hard disk, is accessing the folder permitted?
• Does the storage media have free space enough?
49560 11/35
49560
No. 15500
Language version of the message data is incorrect. Messages are displayed in English.
Alarm release
NO
YES
Condition
00000 The ini file of the corresponding language was not found when starting the form editing tool.
Diagnosis
Reload the message data. -
4. Troubleshooting
49560 12/35
49560
No. 15501
The program will not run properly due to fragmented files. Reinstall the program.
Countermeasure message
Reinstall the program.
Alarm release
NO
YES
Condition
00001 The library file (*.dll) to be used was not found or it is damaged when starting the form editing tool.
00002 The information file (*.ini) to be used was not found or it is damaged when starting the form editing tool.
Diagnosis
4. Troubleshooting
Install the EZ Controller again. PC Service Manual
49560 13/35
49560
No. 15502
%s has already started.
Alarm release
NO
YES
NOTE
• %s in the message shows the Multi Purpose Format Creation Software.
Condition
00000 User attempted to start up Multi Purpose Format Creation Software while the format editing tool has already
started.
4. Troubleshooting
49560 14/35
49560
No. 15503
Failed to register the template.
Alarm release
NO
YES
Condition
Condition
Failed to register the template.

00001 Failed to register the info file.
00002 Failed to register the icon file.
00003 Failed to register the psd file.
4. Troubleshooting
Diagnosis
Register the template again. -
Confirm the condition of storage media to be registered. -
• If the data is registered to the hard disk, is accessing the folder permitted?
49560 15/35
49560
No. 15504
Failed to delete the template.
Alarm release
NO
YES
Condition
Condition

00001 Failed to delete the info file.
00002 Failed to delete the icon file.
00003 Failed to delete the psd file.
4. Troubleshooting
Diagnosis
Delete the template again. -
49560 16/35
49560
No. 15505
The System will be forcibly shut down due to insufficient memory. Close the
application that is currently running, and restart the system.
Alarm release
NO
YES
Condition
00000 There is insufficient memory for starting the form editing tool.
Check Point
1 Quit unnecessary applications.
4. Troubleshooting
49560 17/35
49560
No. 15506
Failed to copy the template.
Alarm release
NO
YES
Condition
Condition

00002 Failed to delete the psd file.
00003 Failed to delete the info file.
00004 Failed to delete the icon file.
4. Troubleshooting
Diagnosis
Copy the template again. -
Confirm the condition of storage media to be copied. -
49560 18/35
49560
No. 15507
Failed to create the user Template.
Alarm release
NO
YES
Condition
00001 The template data edited cannot be saved with Templates Save Dialog.
Diagnosis
Save the template again. -
Confirm the condition of the storage media to save the data. -
4. Troubleshooting
49560 19/35
49560
No. 15508
Failed to create the index.
Alarm release
NO
YES
Condition
00001 The index format edited cannot be saved on the index creation display.
Diagnosis
Save the index format again. -
4. Troubleshooting
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49560
No. 15509
Failed to create the package.
Alarm release
NO
YES
Condition
00001 The package format edited cannot be saved on the package creation display.
Diagnosis
Save the package format again. -
4. Troubleshooting
49560 21/35
49560
No. 15510
Failed to register the multi print.
Alarm release
NO
YES
Condition
00001 The multi print format edited cannot be saved on the multi print edit display.
Diagnosis
Save the multi print format again. -
4. Troubleshooting
49560 22/35
49560
No. 15511
Failed to register the price sheet.
Alarm release
NO
YES
Condition
00000 The pricing sheet print format edited cannot be saved on the pricing sheet print edit display.
Diagnosis
Save the pricing sheet print format again. -
4. Troubleshooting
49560 23/35
49560
No. 15512
Failed to delete the multi print.
Alarm release
NO
YES
Condition
00000 Failed to delete the multi print format on the multi print edit display.
Diagnosis
Delete the multi print format again. -
4. Troubleshooting
49560 24/35
49560
No. 15513
Failed to delete the price sheet.
Alarm release
NO
YES
Condition
00000 Failed to delete the pricing sheet print format on the pricing sheet print edit display.
Diagnosis
Delete the pricing sheet print format again. -
4. Troubleshooting
49560 25/35
49560
No. 15514
Failed to register the index print.
Alarm release
NO
YES
Condition
00000 The index format edited cannot be saved on the index edit display.
Diagnosis
Save the index format again. -
4. Troubleshooting
49560 26/35
49560
No. 15515
Failed to register the package print.
Alarm release
NO
YES
Condition
00000 The package format edited cannot be saved on the package edit display.
Diagnosis
Save the package format again. -
4. Troubleshooting
49560 27/35
49560
No. 15516
Failed to created the multi print.
Alarm release
NO
YES
Condition
00000 The multi print format edited cannot be saved on the multi print creation display.
Diagnosis
Save the multi print format again. -
4. Troubleshooting
49560 28/35
49560
No. 15517
Failed to created the price sheet.
Alarm release
NO
YES
Condition
00000 The pricing sheet print format edited cannot be saved on the pricing sheet print creation display.
Diagnosis
4. Troubleshooting
49560 29/35
49560
No. 15518
Failed to delete the package print.
Alarm release
NO
YES
Condition
00000 Failed to delete the package print format on the package print edit display.
Diagnosis
Delete the package print format again. -
4. Troubleshooting
49560 30/35
49560
No. 15519
Failed to delete the index print.
Alarm release
NO
YES
Condition
00000 Failed to delete the index print format on the index edit display.
Diagnosis
Delete the index print format again. -
4. Troubleshooting
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49560
No. 15520
Failed to read the information file.
Alarm release
NO
YES
Condition
Condition
Failed to load the information file when user attempted to load the data.

00001 When loading the template data
00002 When loading the index data
00003 When loading the package data
00004 When loading the multi print data
4. Troubleshooting
00005 When loading the pricing sheet print data
Diagnosis
Load the data again. -
49560 32/35
49560
No. 15521
The template information in the file is not correct.
Alarm release
NO
YES
Condition
00000 The loaded template data is abnormal.
4. Troubleshooting
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49560
No. 15522
%s was failed.
Alarm release
NO
YES
NOTE
• %s shows Write or Read.
Condition
00000 Failed to load or write the data.
Diagnosis
4. Troubleshooting
• Is the same folder configured between the source folder and the destination folder or not?
49560 34/35
49560
No. 15523
Data was not found.
Alarm release
NO
YES
Condition
00000 The data does not exist in the selected folder when the user attempted to load or write the data.
Diagnosis
Check whether the selected folder is correct. -
4. Troubleshooting
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49570
Commercial printer
Commercial printer
No. 15550
An error occurred on the printer. For detail, refer to the screen of the printer driver.
Alarm release
NO
YES
Condition
00000 An error occurred on the commercial printer for large format.
Diagnosis
Confirm the error in the printer driver of the commercial printer for large format to close the -
error.
4. Troubleshooting
49570 1/2
49570
Commercial printer
No. 15551
System error.
Countermeasure message
Restart the system. If this error recurs, contact your place of purchase.
Alarm release
NO
NO
Condition
00000 Error occurred during data output to the commercial printer for large format.
Check Point
2 When recurs, get the log data. ☞ 37500
4. Troubleshooting
Diagnosis
1. Reset the power supply. -
2. Reinstall the driver of the printer for large format.
49570 2/2
5000
Starting/ Closing sequence .................................................................................................. 50500

EZ Controller starting sequence ........................................................................................................................50500
5 Operation sequence
5000 1/1
50500
Starting/ Closing sequence
Starting/ Closing sequence
EZ Controller starting sequence
• This section explains the starting sequence.
1. The PC starts up.
2. The EZ Launcher activates each module.

• The EZ Launcher activates each module in the following order.
1. ERROR
2. EZ HELPER
3. EZ Switcher
4. INPUT CONTROLLER
• If the USB hardware key of the EZ Controller is not connected, the EZ Launcher does not activate the EZ Controller.
If the EZ Controller does not start up normally

• ☞ No. 15000 System error
NOTE
3. The EZ Controller checks the connection status of the USB hardware key.
If the EZ Controller cannot detect the USB hardware key normally
• ☞ No. 15001 USB hardware key was not detected.
• If the EZ Controller is started up with the EZ Switcher, the confirmation of the connection status is the first step of the starting
process.
4. The EZ Controller checks the capacity of the hard disk drive.
If the free space on the hard disk is 10 GB or less

• ☞ No. 15002 There is insufficient space on the hard disk. Delete the unnecessary file(s).
5. The scanner is started up.
If the scanner cannot be started up.

• ☞ No. 01456 Could not start the scanner.
6. This completes starting the EZ Controller.
50500 1/1
6000
6. Electrical parts
Electrical parts ..................................................................................................................... 60010

Electrical parts ...................................................................................................................................................60010
6 Electrical parts
6000 1/1
60010
Electrical parts
Electrical parts
Electrical parts
There are no electrical parts that should be checked by the service personnel.
6. Electrical parts
60010 1/1
7000
Setup for service personnel ................................................................................................. 70010

Setup during installation ....................................................................................................................................70010
7 Setup for service personnel
7000 1/1
70010
Setup for service personnel
Setup for service personnel
Setup during installation
! Procedures
For confirmation and adjustment procedures during installation, see the Installation Manual.
70010 1/1
8000
8. Appendix
Service personnel tool list .................................................................................................... 80310

Service personnel tool list ..................................................................................................................................80310
Operation keyboard correspondence list ............................................................................. 81010
Operation keyboard correspondence list ...........................................................................................................81010
Table of wiring diagrams ..................................................................................................... 89000
Table of wiring diagrams ...................................................................................................................................89000
8 Appendix
8000 1/1
80310
Service personnel tool list
Tool Part No. Explanation

eNET PLUS system program unit Z022475-01 Used for remote service.
NOTE
• Select this when using e-NET PLUS.
8. Appendix
80310 1/1
81010
Operation keyboard correspondence list
Operation keyboard have same functions as some keys on the full keyboard.
Operation keyboard Corresponded full keyboard Remarks

F F1
REPT F2
ORDER F3
N F4
Y F5
M F6
C F7
D F8
-1 F9
+1 F10
PASS F11
NO/STOP F12
YES/START ENT
← ←
→ →
↑ ↑
↓ ↓
Operation keyboard
8. Appendix
G050097
81010 1/1
89000
Table of wiring diagrams
• To access the wiring diagrams, click Wiring diagrams in Bookmarks.
Block No. Item Diagram No.

- PC connecting (PC-NRT-RS13, PC-NRT-RS14) J310579
- PC power source circuit diagram (PC-NRT-RS13, PC-NRT-RS14) J310580
! Accessories
Block No. Item Diagram No.
KIDS 1-1 Keyboard Expansion Kit J404678
BRAVO II 1-1 BRAVO II J404680
8. Appendix
89000 1/1

Service Manual: EZ Controller

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EZ Controller

Issued in June, 2008

– for service personnel only –

1.Cautions for work

2.Replacement and adjustment of parts

7.Setup for service personnel

Tapping truss head screw

Spike truss head screw (green)

Washer head screw (for ground)

" 1. Cautions for work

Symbols used in this manual

This is called the alert symbol.

The Note symbol indicates useful information on functions and instructions.

1. Cautions for work

2. Replacement and adjustment of parts

1. Cautions for work

Description of warnings (signal words) ................................................................................ 10010

1 Cautions for work

Description of warnings (signal words)

1. Cautions for work

Example of warning label

Symbol (warning indication)

Warning text (warning

For safe operation

1. Cautions for work

Prevention of static electricity when replacing and maintaining the

1. Cautions for work

2. Replacement and adjustment of parts

Replacement and adjustment of parts ................................................................................. 20010

2 Replacement and adjustment of parts

Replacement and adjustment of parts

Service personnel do not need to replace or adjust parts.

2. Replacement and adjustment of parts

Password ............................................................................................................................. 30500

Mode structure table

! Controller Main Display → Click F.

" Start Up Checks

Accessing each display

! Accessing each display used in the EZ Controller

• For details, see the Starting Guide.

Controller Main Display Order Display (Normal Operation)

Functions Judgment Display (initial display)

Management Tool display Judgment Display (normal display)

Error/Attention screen Judgment Display (touch panel)

HELP display 1 Frame Magnification display

Order Display (Easy Operation)

! Accessing the scanner or printer displays

Controller Main Display

Startup check menu

Printer setting display

Bringing up the display

No. Item Explanation

! Functions (Module list)

Module name Function

Bringing up the display

! Option Software List

Bringing up the display

File name Module Explanation

! Data that are not initialized

Reading and Writing Data

Bringing up the display

! Auto backup of HDD

File name Module Explanation A D