We have confirmed that in some rare cases, the COOLPIX L23 digital camera may generate excessive heat, causing the top cover to become deformed. While there is no danger of fire, we would ask users of the affected cameras to remove the batteries or disconnect the AC adapter.
We are currently making the necessary preparations to resolve this issue by repairing affected cameras at Nikon service centers, beginning on July 25th 2011 (Russia and Ukraine from August 1st 2011). We plan to repair affected cameras at no charge to the customer. Further details will be announced at a later date.
Please see the following for further details regarding this issue and the affected cameras. We sincerely apologize for any inconvenience this matter may cause you.
Nikon will continue to take all possible measures to prevent issues like this from occurring again in the future. Therefore, we hope that you will continue to choose Nikon for your photography needs.
Indications
When the batteries are inserted, or the AC Adapter EH-65A is connected, with the camera turned off, excessive heat is in some rare cases generated in the top portion of the camera sometimes causing the top cover to become deformed.
Affected Products - Serial Numbers
Use the “Check Serial Number” link below to check if your camera is affected by this issue. If your camera serial number is verified as requiring service, additional instructions and contact information will be provided. This is a preventative service measure which will ensure that your camera continues to function to your satisfaction.
Check Serial Number
Cameras with a white circle on the tripod socket, like that shown in the photo below, have already been inspected and the necessary adjustments made to prevent this issue from occurring. Therefore, if your camera has the white circle, you may continue to use the camera safely, even if its serial number is one of those indicated above.
Enquiries regarding this issue
For more information regarding this matter, contact Nikon support or your nearest Nikon Service Centre (UK and Ireland only).
