Michael Flynn’s Post

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: https://lnkd.in/gjzAnygF

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: https://lnkd.in/dwj6tkd6

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: https://lnkd.in/eUmZe4xh

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: http://gag.gl/efI0Ly

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: http://gag.gl/efI0Ly

Call volume at customer contact centers can balloon as much as 10 times the normal level during busy holiday or promotional event periods, says consultancy Gartner. Such surges can strain staff and systems as both work overtime to route customers quickly and provide a consistent and satisfactory experience throughout. While most callers are initiating contact with legitimate requests or concerns, others have more nefarious goals – in fact, 60% of call center fraud originates in the contact center. Fraudsters are always seeking openings to strike, and high-volume times for businesses create an ideal opportunity, especially for those intent on committing account takeover (ATO) fraud. But, it doesn’t need to be that way...., read this article on Call Center Times to learn more: http://tunion.co/efI0Ly