As long as the forecast at your destination shows temperatures ABOVE 40°F for the duration that your plants are in transit, we guarantee the live arrival of plants. Part of what makes Bombotany a premier tropical vendor is that we handle cold/hot weather shipping on your behalf and automatically insulate/heat packages for up to 5 days.

While we have success delivering live plants down to 0°F, we do NOT guarantee packages if the forecast shows below 40°F at your destination. Hold for Pickup can make things much safer during cold weather - keep scrolling, we'll explain more down below!

Reach out within 72 hours with photos of the items and box. We're happy to help facilitate damage claims with third party carriers. In most cases we're able to resolve disputes relating to mechanical/physical damage in your favor. Damage from hot/cold temperatures will not be covered by third party carriers, but we will always work with you to the best of our ability to make sure you're happy with your order. Providing prompt evidence of damage is imperative. Beyond 72 hours there's no way to verify liability for damage done - whether from Bombotany, the recipient, or a third party carrier.

By modifying plants, pots or potting media customers accept responsibility for a plant's welfare and void future possible refund/replacement.

Yes! If you place multiple orders to the same address, we will most likely combine all pending orders into one package. We do sometimes send multiple piece shipments depending on the quantity, size, and weight of ordered items.

We include 1-5 day day postage with every order, but if you want to be absolutely sure your plant will brave the journey unscathed, please consider a Shipping Upgrade during checkout - especially if you live on the west coast, where any delays could leave your plant sitting in a cold warehouse over the weekend. Unavailable for Alaska and Hawaii - please contact us for express options.

We've partnered with multiple carriers to offer fast delivery at affordable rates. If our default options don't work for you, feel free to reach out for a 1 or 2 day postage quote.

If you live east of (or near) the Mississippi River, odds are your package will arrive in 1-3 days with our free shipping method.

We ship using fast methods and strong boxes, pad and insulate packages, and include up to 5-day heat packs at no extra cost to you. We're professional plant-packers with a 98% success rate (just check out our raving reviews), but given the nature of live plants and third party carrier shipping, we CAN NOT GUARANTEE that any flower(s) or spike(s) will arrive intact. You CAN be sure you'll receive a live, happy, healthy, collectible plant - we guarantee it.

Mechanical breakage during transit falls under the scope of third party carrier liability. We will gladly help you through the damage claims process if the box has been mishandled - see "What if my plants or items are damaged?" above.

In the event of package theft, we'll gladly help facilitate investigations and claims with the carrier, but if they deem the package was delivered correctly, there's nothing we can do. Avoid porch piracy by asking us to hold your order for pickup at a nearby location - we'll pay for the service at no extra cost to you.

Most parcel carriers can hold an incoming order for pickup at a local office or partner store (usually less than 15 minutes away from you). This is typically a paid service, but we're truly dedicated to taking care of all cold-weather shipping logistics on your behalf so *we will foot the bill*. The majority of weather damage occurs in the last few miles of transit on the delivery truck or on your front porch shortly after delivery. Hold for Pickup radically reduces the chance that plants will be damaged by weather during transit when temps are below 40°F or above 100°F. Package theft occurs after the seller and carrier have been released of liability - holding packages eliminates that possibility. Just send us a note with your order!

The short answer is YES, BUT... We occasionally delay shipment in order to avoid extreme weather, known carrier logistical hold-ups, and transit over the weekend. If this happens, we'll ship with faster than advertised postage *and, if your order will still arrive by the end of the advertised delivery window, we will NOT notify you*. Shipping live plants in a temperate climate is a dynamic process, and we use our professional discretion when deciding on transit method/ship date. For these reasons, the "Order ships" estimate may be inaccurate, but the "Delivered!" estimate is 100% accurate.