HP LaserJet Pro MFP 4101-4104 - 13.10, 13.11, 13.13 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations related to the output bin.

Recommended action for customers

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

• Paper is jammed in the output bin

Note:

Although the jam reports as an output bin jam the paper might be jammed in the rear door.

Clear Jams in Output Bin | HP LJ Pro 4001-4004, MFP 4101-4104, Enterprise M406-M407, MFP M430-M431

No audio. Learn how to clear paper jams in the output bin and clear a 13.E1 error for the HP LaserJet Pro 4001, 4002, 4003, 4004 n/dn/dw/d; 4001, 4002, 4003, 4004 ne/dne/dwe HP+; MFP 4101, 4002, 4003, 4004 dw/fdn/fdwp; MFP 4101, 4102, 4103, 4104 dwe/fdne/fdwe HP+; Enterprise M406, M407; Enterprise MFP M430, M431 printers.

1. If paper is visible in the output bin, grasp the leading edge and remove it.

   

2. Press the front door release button.

   

3. Open the front door.

   

4. Lift the scanner assembly.

   

5. Remove any jammed paper.

   

6. Close the scanner assembly.

   

7. Open the rear door.

   

8. Remove any jammed paper from the rear door area.

   

9. Close the rear door and the front door.