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Very pleased
Purchased a phal. that arrived in bad shape (roots mostly rotten - yellow leaves + 1 broken leaf). Customer service answer: I do not know about orchids, that's how bare rooted plants arrive. Having quite large collection and having purchased plants for years, I will avoid that store in the future.
Thank you for sharing your feedback. I noticed the photo you posted in our shop review earlier concerning the orchid you received. It appears there has been a misunderstanding in your review about the condition of the orchid and our store policy. We aim to ensure all our orchids are delivered as described, and it's unclear why there would be issues such as 'roots mostly rotten, yellow leaves, + 1 broken leaf,' as we inspect each orchid carefully before dispatch. Additionally, I am concerned about your report regarding our customer service response, as our team is trained in orchid care and committed to providing accurate information.
We highly value open communication and encourage our customers to reach out directly with any issues before leaving a review. This approach allows us to address your concerns promptly and resolve your issue more efficiently.