Mass Auto World

I bought a 2017 Prius prime from Mass Auto world in late September. Sam and Nick made the purchase easy, answering all my questions. And both were available whenever I made a call. Think of how unnerving it is to need answers to your questions and get a voice mail! Not with these guys. Never having bought a car where the process is completed all online or by phone, and one does not actually interact with an actual person, the procedure was a bit unnerving. I live in northern NH and they worked with me to make the delivery of the Prius prime and pick up of my 2006 Prius with 240K miles on it seamless. I would definitely recommend Mass Auto World if one is looking for a used vehicle.

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with fairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

By far the easiest and smooth car transaction I've ever had. Wesley and his team had great communication, offered a fair price for the vehicle they purchased from me, and finalized the transaction in a matter of days. I can't recommend them highly enough

Lol. I made a Critical Review of Mass Auto World, and they had it removed. That tells you what kind of Business this is. Constructive Criticism is vital for Growth. However, this business prefers to be mired in Sub-Par!

I went in there and they acted like they didn't wanna sell a car. They were slow with now one there and they know nothing about cars